Assists in providing guidance to groups ofengineers, including offshoreresources, for assigned Engineering product groupby provingpertinent documents, directions, examples, and timeline.
Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhancedsystems; identifyingshort and long termsolutions; and directing users to appropriate contacts for issues outside of associate's domain.
Manages small to large-sized complexinitiatives by reviewingrequirements; translating requirements into technical solutions; researching andidentifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requestedinformation (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicatingstatus and issues to team members and stakeholders; collaborating withproductteam and cross functional teams; identifying areas of opportunity;interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues andbug-fixes; and ensuring on-time delivery and hand-offs.
Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing rootcause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development ofan action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation.
Participates in the discovery phase ofinitiatives aligned to the respective product groupto come up with high level design by partnering with thetechnical product manager,project management, business, and user experience teams.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice andguidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; andbuilding commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying businessneeds; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing onimprovement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Implements and tests complex codechanges to fix defects in products or toenhance feature releases; assists in developing designsolutions; signs off on code reviews
Troubleshoots complex bugs withincode, mayprovide input into and take actionas designated in the remediation plan.
Independently solvessystems issues.Advanced understanding of multiple system dependencies within a product group.Assist in risk mitigation.
Modelscompliance with company policies and procedures and supports company mission, values,and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using theOpen DoorPolicy; and demonstrating and assisting otherswith how to apply these in executing business processes and practices.
Bachelor's degree in Computer Science and 2 years' experience in software engineering or related field OR 4 years' experience in software engineering or related field.
Masters: Computer Science
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