Specialist IV, Global Business Services

Position Summary...

What you'll do...

Here at Walmart, we are driven by the desire to create moments of care that change lives for everyone, everywhere.  We aim to provide a seamless customer experience within our pharmacies and welcome opportunities to gain customer loyalty through those experiences.

As a Specialist IV on our Pharmacy Accounts Receivable team, you’ll spend your days providing business support in the research and collection of outstanding accounts receivables, collaborating with cross-functional teams, and providing us with the insights necessary to think beyond the status quo.  You will be empowered and looked to as a subject matter expert to assist with identifying areas of opportunity and communicating with the field, customers, and leadership.

Now, imagine doing all the above for the world’s largest retailer. That’s the Walmart experience. Intrigued?

• Provide business support in research and collection of Pharmacy Accounts Receivable.  Assist in the resolution of outstanding claims and cash through collections, reprocessing, and claim adjustment by executing the team’s standard operating procedures.  Collaborate and engage team members within the Pharmacy and Health and Wellness space as well as third parties to provide detailed insights to the business. Provide support on special projects pertaining to ad hoc assignments. 

• Supports assigned business area in the development and execution of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.

• Provides administrative support by assisting management with training other team members; supporting special projects involving advanced research and review of data; establishing agendas and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.

• Manages quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.

• Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.

• Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.

You’ll really wow us if…

•    Your ability to rise above group think and see beyond the here and now is matched only by your intellectual curiosity. 
•    You come to the table with a comprehensive knowledge of the pharmacy and accounts receivable.
•    Your ability to analyze data and identify large scale trends is paired with an ability to present data visually.
•    You thrive in an ever-changing environment that constantly provides new challenges and opportunities.

You’ll make an impact by…

•    Effectively resolving outstanding accounts receivable balances by following established SOPs
•    Assisting cross-functional teams to solve for business problems and develop solutions that enable us to redefine a “best-in-class” customer experience.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Finance/Accounting, Information Systems, Managing Departmental PayrollBachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics

Primary Location...

1301 Se 10th St, BENTONVILLE, AR 72712-3148, United States of America