Why you should apply for a job with Walmart:
- 52%
Reviewers say women are treated fairly and equally to men
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
Associates can take advantage of Resources for Living, a free confidential counseling and health information service.
#8261_R-984160-00018a1a4108e098aa1620e49f140c99
Position summary
Position Summary...
What you'll do...
We are seeking a Staff Software Engineer on the Contact Center Technology team to be responsible for building the telephony solutions used in some of the largest Contact Centers in the world. This is a critical part of the future in the Contact Center Technology team.
You’ll sweep us off our feet if you….
Have experience in one or more Contact Center Technologies (Example: inContact, Avaya, Content Guru, Talk desk or other related systems)
Have telecom network protocols development experience
Have strong experience in Java, NodeJS, JavaScript, GraphQL, Angular, React
Have knowledge of public, private and hybrid cloud deployments including Azure and GCP
Have knowledge and/or experience with containerized framework Kubernetes, containers, service meshes, and micro services
Have experience building and operating high-scale RESTful services and integrations.
Have advanced experience with system monitoring and alerting
Have strong Architecture experience
Have the ability to document requirements, architectural designs, and analysis findings in both business and technical terminology
Have software development experience in an Agile iterative CI/CD development environment with experience using deployment automation/configuration management
Have an owner’s mindset and operational expertise at scale
Have excellent written and verbal communication skills for diverse audiences based on engineering subject matter
Have a demonstrated ability to lead, partner, and collaborate cross functionally across many engineering organizations
Have experience with Automated IVR Test scripts using various tools like Hammer
You’ll make an impact by…
Transitioning legacy systems to cutting edge solutions while driving best practices across a team of approximately 20 software engineers.
Playing a key role in designing architecture, CI/CD, automated testing, ways or working, code reviews, and coding the future for world class Walmart Contact Center technologies.
Leading approximately 20 Software Engineers, including offshore associates, for assigned Engineering projects by providing pertinent documents, direction, and examples
Troubleshooting business and production issues by reviewing and analyzing information (for example, issue, impact, criticality, possible root cause)
Leading the discovery phase of medium to large projects to come up with high level design by partnering with the product management, Web Operations, project management, business, and user experience teams
Developing innovation strategies, processes, and best practices by leading internal technical teams; partnering with cross-functional teams across the business
Leading and participating in medium- to large-scale, complex, cross-functional projects by reviewing project requirements
Minimum Qualifications...
Bachelor’s degree in Computer Science and 4 years’ experience in software engineering or related field OR 6 years’ experience in software engineering or related field.
Preferred Qualifications...
Master’s degree in Computer Science or related field and 3 years' experience in software engineering
Telecom network protocols 1 year
Contact Center solution Software development 3 years
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor’s degree in Computer Science and 4 years’ experience in software engineering or related field OR 6 years’ experience in software
engineering or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science or related field and 3 years' experience in software engineering
Primary Location...
2914 Se I St, Bentonville, AR 72712-3148, United States of America
About the company
In 1962, Sam Walton started a single mom-and-pop shop and transformed it into the world’s largest retailer. Since those founding days, one thing has remained consistent: helping our customers save money so they can live better. Today, we’re reinventing the shopping experience - and our associates are at the heart of it (all 2.2 million of them). When you join our Walmart family of ...
Why you should apply for a job with Walmart:
- 52%
Reviewers say women are treated fairly and equally to men
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
Associates can take advantage of Resources for Living, a free confidential counseling and health information service.