Conducts patient interviews to understand the patient's oral health histories, concerns, and objectives; explaining treatment plans to patients; addressing patient concerns and answering patient questions; assisting patients in treatment priorities; and establishing plans for scheduling and payments.
Conducts financial consultations with new and existing patients when new treatment plans are presented; understanding the practice policies on working with dental benefit plans; and educating patients on available dental benefits.
Introduces new patients to the practice by reviewing health histories, explaining dental examinations, and describing other features about the practice (for example, technology, integrated medicine, extended hours/days, transparent pricing).
Greets and checks patients in and out before and after treatment; answering incoming calls (for example, new patient calls, emergency calls, appointment scheduling requests, records requests, patient follow ups).
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
1 year Front Office Dental experience
Knowledge and experience with dental treatment plans and insurance requirements
4870 ELM SPRINGS RD, SPRINGDALE, AR 72762-3749, United States of America