Represents the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions; maintaining and updating patient information in vision center systems (for example, BOSS) in a timely, accurate, and confidential manner; assisting vision center staff (for example, opticians) on best practices and procedures; ensuring adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines; performing administrative and retail tasks for the vision center as necessary (for example, financial transactions, patient registration, retail transactions); and working with internal stakeholders (for example, pharmacist, clinics, store management) and external stakeholders (for example, external health care professionals) to ensure overall coordinated and integrated patient care experience and high quality customer service.
Provides evidence-based vision care to ensure patient's health and well-being by recommending and prescribing medications and other treatment options (for example, red eye, LASIK surgery, cataract surgery) using evidence-based care guidelines; delivering routine vision care; educating patients and store associates on eye health, including contact lens care, disease state management, and safety factors; recommending appropriate patient follow-up; consulting with other health professionals to prepare and coordinate patient care plans in accordance with optometry scope of practice per state board; providing patients with appropriate referrals, as needed, to ophthalmologists and other healthcare professionals; and following up with patient and other health professionals regarding any outstanding diagnostics, tests, or other patient information as needed.
Evaluates patients' health condition across and within the full vision center scope of service (for example, visual acuity, visual function and eye health, keratometry, refraction) to ensure proper diagnosis and treatment by reviewing complete patient medical history information and performing comprehensive eye examinations; examining eyes utilizing observation, instruments, and pharmaceutical agents to determine visual acuity and perception, focus, and coordination, as well as identify signs of vision defects (for example, injury, disease, abnormality); prescribing, fitting, and adjusting eyeglasses, contact lenses, and other vision aids; suggesting, ordering, interpreting, and assessing diagnostic tests (for example, glaucoma testing, macular degeneration, Optical Coherence Tomography (OCT)); providing additional vision treatment (for example, foreign body removal) as necessary; developing treatment plans based on patients' clinical presentation using evidence-based care guidelines a Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Minimum Qualifications: Doctoral degree in Optometry (OD) from accredited optometry school. Licensed optometrist in good standing in state of practice.
470 ROUTE 211 E, MIDDLETOWN, NY 10940-2245, United States of America