Continuous Improvement and Support Strategy: Performs ongoing analysis of partner operations to track performance, identify inefficiencies and inform product and tools roadmap; Determines potential areas of improvement for partner operations and related tools and systems; Identifies and analyzes trends to identify root cause of common low to medium complexity issues; Develops recommendations for solutions and proposes implementation plans for proposed solutions.
Partner Support and Resolution: Provides second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determine solutions and ensure issue resolution for low to medium complexity issues; occasionally coordinates with cross-functional teams; Tracks and manages tickets to ensure timely and agreed upon resolutions; promptly escalates unresolved tickets.
Collaboration: Collaborates with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
People Development: Requests feedback on own work and provides feedback to others; Receives mentoring from more experienced associates.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor degree in business or related field or equivalent experience
221 RIVER ST, HOBOKEN, NJ 07030, United States of America