(USA) Program Manager I, eComm

Position Summary...

What you'll do...

Program Manager I, eComm

Looking for a new role that will be both challenging and rewarding, then continue reading to see if this position grabs your interests. The Program Manager I, eComm role will be a key contributor to growing our US Marketplace Business.

You’ll sweep us off our feet if:

• Prior experience developing and leading programs, specifically drivers of growth, working cross-functionally with product and analytics teams
• Strong presentation and influencing skills and the ability to interact with executive level business partners
• Startup mentality: scrappy, creative, drive, and passion to be best-in-class
• Self-starter with a strong attention to detail and an ability to deal with ambiguity
• Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs
• Experience making data-driven business decisions to help prioritize and shape projects
• Excellent written and verbal communication skills with ability to champion products throughout the organization
• Attitude to thrive in a fun, fast-paced, start-up like environment
• A deep understanding of how to connect with and develop amazing experience for customers/partners
• Belief in our purpose of save money, live better for customers

You’ll make an impact by:

• Strategize and identify opportunities and drive programs that minimize losses by meeting and exceeding customer and seller expectations of the online marketplace experience

• Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Supply Chain, Account Management, Product teams, etc.)

• Monitor execution progress and ensure deliverable quality (e.g., coordinating meetings, tracking budget, following up on action items) for projects/programs within a low-to-moderately complex category or business area

• Interpret and manage scope creep for projects/programs within a low-to-moderately complex category or business area.

• Resolve conflicts and elevate more complex conflicts

• Manage changes in project scope, identify potential issues and devise contingency and communication plans for projects/programs within a low-to-moderately complex category or business area

• Implement established risk mitigation plans for low-to-moderately complex projects with internal dependencies and make adjustments, as needed

• Ensure project teams understand project risk and mitigation plans for projects/programs within a low-to moderately complex category or business area

• Implement change approach, strategy and plan for projects/programs within a low-to-moderately complex category or business area

• Lead and organize cross-functional and/or category team and stakeholder meetings and communicates with stakeholders as needed

• Develop and execute end-to-end programs focused on driving product adoption and seller services tool development

• Measure, track and analyze results, report progress, and optimize programs continuously.

• Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business

• Creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle

• Analyze and interpret information for one or more initiative work streams by using various analytical methodologies

• Developing solutions within business areas that reduce cost and meet business goals; prioritizing assignments; ensuring accuracy of business data; recommending program changes to stakeholders based on data; and persuading cross-functional teams and stakeholders to implement changes

• Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning

• Building strong and trusting relationships with team members and business partners; working collaboratively and cross-functionally to achieve objectives; and communicating with energy and positivity to motivate, influence, and inspire commitment and action

• Adopting a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy

• Delivering expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans

• Seeking and implementing continuous improvements and encourages the team to leverage new digital tools and ways of working

• Demonstrating curiosity and a growth mindset; fostering an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks

• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open-Door Policy

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

About Walmart Marketplace Strategic Programs Team:

The Walmart Marketplace Strategic Programs team is committed to improving customer and seller experiences, supporting seller success, and driving growth by bolstering our seller service offerings. This is a unique and exciting opportunity to drive impact, create, launch, and own programs end to end.

We are looking for ambitious, fun, creative, people-oriented folks who are willing to roll up their sleeves to solve business challenges in creative and structured ways. You must be an excellent communicator, an enthusiastic and proactive problem solver who works well in a team-oriented, collaborative environment and possesses an extreme sense of ownership, responsibility, and accountability to see projects through.

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

About Global Tech 

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption. 

We’re virtual 

Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting.  Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We’ll collaborate in person at a regular cadence and with purpose.   

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications
Bachelor's degree in Business or related field and 1 year's experience in project management or related field OR 3 years' experience in project
management or related field.
2 years' experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

eCommerce, Logistics, Managing budgets, Marketing, Merchandising, Operations, Supply ChainProject Management - Project Management Professional - Certification

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America