(USA) Resolution Specialist I, Contact Center, Walmart Central Operations - eComm
Walmart
2.7
Why you should apply for a job with Walmart:
- 52%
Reviewers say women are treated fairly and equally to men
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
Associates can take advantage of Resources for Living, a free confidential counseling and health information service.
#8261_R-1121087
Position summary
Position Summary...
What you'll do...
About Bonobos
At Bonobos we...
- Have a passion for delivering a superior experience to our customers, clients, vendors & one another.
- Work hard because we love what we're doing, but also believe in balance.
- Back up our talk with challenging projects, random acts of team-wide fun and awesome co-workers that feel like family.
- Value self-awareness, intellectual honesty, judgment, empathy & positive energy - often over experience
What you'll do...
Resolves customer contact issues by using decision support tools to resolve issues; implementing appropriate resolution; providing information to customers; utilizing Bonobos quality guidelines and resources; and identifying and escalating high impact issues to managers as necessary.
Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording the reason for customer contacts.
Represents company image to customers by providing professional, courteous customer service; providing accurate and timely information; reviewing and appropriately communicating relevant company policies; remaining poised when faced with difficult interactions; and identifying high-visibility issues and escalating to managers.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Addressing and responding to customer requests in a contact center or retail industry
Primary Location...
45 W. 25TH STREET FLOOR 5, NEW YORK, NY 10010-2003, United States of America
About the company
In 1962, Sam Walton started a single mom-and-pop shop and transformed it into the world’s largest retailer. Since those founding days, one thing has remained consistent: helping our customers save money so they can live better. Today, we’re reinventing the shopping experience - and our associates are at the heart of it (all 2.2 million of them). When you join our Walmart family of ...
Why you should apply for a job with Walmart:
- 52%
Reviewers say women are treated fairly and equally to men
All eligible associates have affordable options that include no lifetime maximum and eligible preventive care covered at 100%.
The enhanced maternity benefit supports birth moms with up to 10 weeks of protected paid time away from work.
Associates can take advantage of Resources for Living, a free confidential counseling and health information service.