(USA) Senior Manager I, Product Management (Tech) - Walmart Fulfillment Services, Seller Support Experience

Position Summary...

What you'll do...

The Walmart US eCommerce Fulfillment Services team (WFS) builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers.  At WFS, our aim is to differentiate on trust, transparency, and partnership. While we aim to have a super intuitive experience, we know that sellers will always need to reach out for help. This role is about improving the experience for sellers seeking help, so that they always walk away feeling like truly valued partners.

This role will collaborate across Strategy, Account Management, Fulfillment Operations, Engineering, Product, and Analytics teams to set the vision and build solutions that provide a differentiating seller support experience.  Obsessing over simplification and reducing friction for sellers seeking support is at the heart of this role – i.e. self-service experiences & efficient associate tools. You’ll channel a deep affinity for our sellers (be the voice of the seller), and understand how to improve their experience now, and anticipate where they will need help in the future. You will demonstrate a spirit of continuous improvement, as you take what you learn to innovate the support experience as it evolves.

In this role you will apply a general management perspective, an agile way of working, and a problem-solving approach. You will showcase your ability to apply the right frameworks, operating cadence, and business analysis & acumen to the product roadmap. As such, you will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the desired product outcomes. You’ll apply your business acumen and analytical mindset to separate signal from noise and provide sellers a roadmap to winning on our platform.

This Support Experience Product Manager will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, merchant technology, retail merchandising, supply chain & analytics.

You’ll sweep us off our feet if:

• You use data to drive decisions and outcomes

• You obsess over your customers and develop solutions that delight them

• You are a self-starter with a strong attention to detail and an ability to deal with ambiguity

• You’re comfortable working with software engineers to develop scalable solutions

• You have experience working with UX designers to create intuitive experiences

• You have experience in Supply Chain, process design, or operational excellence

• You’re skilled at engaging and communicating to senior executives across multiple domains

• You engage at a detailed level across key stakeholders.

• You’re organized, disciplined, and can manage multiple projects simultaneously

• You are comfortable dealing with ambiguity

• You’re stimulated by challenges and are ready to engage at Fortune 1 scale

You’ll make an impact by:

• Creating product strategy – Develop roadmap for key initiatives and advocate for features that allow sellers to optimize their assortment, availability, and post purchase functions effectively on Walmart.com

• Driving end to end ownership – Manage applicable system solutions for new features and ensure end to end ownership of solutions by working with relevant cross-functional groups including Data science and engineering teams.

• Leading product initiatives – Ensure critical business issues and core product strategies are addressed in product decisions; drive process changes based on feedback; drive resource allocation decisions; and set the standard for Product Manager deliverables.

• Working cross-functionally and across multiple locations – Communication, collaboration, and organization are key to your success. Work with cross-functional teams to translate the product strategy into a product roadmap and engineering sprints.

• Building – Take features from ideation / exploration with customers to full launch and rollout, including marketing plan and field enablement.

• Moving fast – Work in an agile and iterative team environment.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor of Science and 5 years' product management experience OR Master of Science and 2 years' product management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

221 RIVER ST, HOBOKEN, NJ 07030, United States of America