(USA) Senior Manager II, Business Operations: eComm Site Strategy & Experience

Position Summary...

What you'll do...

Job Description

Want to help lead the way in redefining how we shop online? The Senior Manager of Site Strategy and Experience is a critical leader in enhancing our site’s performance and driving a frictionless customer site experience. This person will oversee a team that sets the bar for growing our eCommerce business through features and functionality. They will develop and drive key strategic initiatives, shape and define the product and tooling roadmap, and build out robust reporting and KPIs. They’ll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help our eCommerce business.

You’ll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You’ll make an impact by:

• Creating an exemplary site experience– You’ll drive the site strategy for item, discovery and content pages and play a key role in enhancing the customer journey on our site to win customers’ hearts and minds. Using market and customer data, you’ll create a seamless and optimized experience, overseeing the product roadmap and tooling needs, reporting and KPIs, A/B testing, user testing, and more.
• Structuring complex and ambiguous strategic problems – You’ll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth. You’ll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities. 
• Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.

Minimum Qualification:

• Bachelor degree in business or related field or equivalent experience in Business or related field

Preferred Qualification:

• Eight years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, or related field
• Masters Degree in Business or related field
• 4+ years demonstrated experience managing a team
• 4+ years of experience in consumer-focused e-commerce environment
• Strong customer obsession focused on building the right site experience for our customer
• Strategic mindset with ability to tackle complex and ambiguous problems
• Analytical and process-oriented, comfortable making data-driven decisions, and thirst for continuous improvement
• Experience developing and executing against technical product roadmaps
• Ability to set clear team objectives and performance measures
• Ability to select and develop a team of future leaders
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor degree in business or related field

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in related area, Leading large teams

Primary Location...

221 RIVER ST, HOBOKEN, NJ 07030, United States of America