(USA) Senior Manager II, Operations, Ecomm - Customer Experience

Position Summary...

What you'll do...

This is a place where personal and professional growth happens. A place where tech-forward careers don’t equate to fast burnout or self-serving advancement. As a Senior Manager II, Operations, Ecomm – Customer Experience you’ll work as a team, grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers. In turn, we give you access to the tools and support you need to be the best version of you. This is that place. This is Walmart.

Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

Our Last Mile Delivery programs are a critical part of our business, as a Senior Manager II, Operations, Ecomm – Customer Experience you’ll collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that would scale across the country.

As the biggest player in the game, we trust our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Manager II, Operations, Ecomm – Customer Experience at Walmart could be the fit you’ve been looking for. This is that place.

You’ll sweep us off our feet if:

• You’re Customer Obsessed!
• You have experience with Trust & Safety or the gig industry.
• You have a strong operations skillset and process improvement mindset.
• You have experience using data to build narratives and drive initiatives.
• You have experience building out and managing a large a Customer Experience team.

You’ll make an impact by:

• Directing the execution of large-scale, complex projects, work streams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful roll-outs and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required.
• Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
• Directing the execution of large-scale, complex projects, work streams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful roll-outs and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and manwork streams and approving expenditures for assignments where required.
• Providing decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.
• Managing the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development.
• Managing activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy.
• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 4 years’ experience in operations, project management, or related area OR 6 years’ experience in operations, project management, or related area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America