(USA) Specialist II, Business Operations - eCommerce

What you'll do at

Position Summary...

What you'll do...

Influential Communication Possesses knowledge of: Verbal/nonverbal behaviors; application and allocation of business communication styles/techniques in ambiguous and challenging situations; situational awareness; communication channels/mediums; interpersonal skills and universal relationship building. To be able to carry out the following responsibilities: Organizes thoughts and communicates credibly and concisely within assigned scope. Presents to and influences team members and business partners, conveying messages through a basic understanding of the relevant context. Utilizes relevant data and fact-based information to articulate results and provide a recommendation in a structured manner. Actively listens to others, seeks and and provides constructive feedback, and provides ideas/recommendations on processes. Proactively builds professional network.

Partnerships Possesses knowledge of: Communication channels; team dynamics; organizational ways of working. To be able to carry out the following responsibilities: Responds effectively and efficiently to stakeholder requests. Communicates with other individuals or teams to solve shared problems cooperatively. Takes a "one team" approach to collaborate and accomplish goals for the business.

Market and Customer Analysis Possesses knowledge of: Data gathering and reporting tools; market data sources; customer behavior analysis methodologies. To be able to carry out the following responsibilities: Uses customer analytics for basic forecasting purposes. Interprets customer analytics results and presents findings to management. Creates business analysis reports from customer analytics data extracts. Researches characteristics and segments of an assigned market. Researches and provides data on ongoing and planned market activities and their implications to leadership. Analyzes the validity and reliability of market research results. Provides data and insights to senior management based on market research results. Captures the number of visitors to websites and the number of pages viewed for the purpose of improving web site efficacy. Tracks visitor behavior on websites, including drivers and conversions to online purchases. Uses web analytics to gauge market trends.

Project Management Possesses knowledge of: Project management tools, techniques, and methodologies; project tracking tools, dashboards, and reports; communication management. To be able to carry out the following responsibilities: Supports assigned projects. Understands business needs. Identifies project requirements and compliance with project prioritization and milestones. Proposes and assists in developing solutions to project issues, ensuring the resolution of critical issues and the escalation of complex or difficult issues. Articulates process steps to deliver work to business stakeholders, providing views of current work streams, statuses, and upcoming milestones.

Problem Formulation Possesses knowledge of: Analytics, big data analytics, and automation techniques and methods; precedence and use cases; business requirements and insights. To be able to carry out the following responsibilities: Translates business problems within an assigned discipline to data-related or math-solutions. Identifies what methods (for example, analytics, big data analytics, automation) would provide a solution for the problem. Shares use cases and gives examples to demonstrate how the method would solve the business problem.

Site Structure Management Possesses knowledge of: Search engine optimization; site structure; site taxonomy; web analytics tools. To be able to carry out the following responsibilities: Assists, with guidance, in analyzing and reporting on a variety of user research and analysis of sites across the industry. Highlights and implements the factors that may affect a search ranking. Performs basic tasks and initiatives to support the implementation of search engine optimization. Utilizes basic tools and techniques for keyword management for certain products and services.

Applied Business Acumen Possesses knowledge of: Industry and environmental factors; business practices across two or more domains (for example, Finance, Marketing, Sales, Technology, Business Systems, Human Resources); common business vernacular. To be able to carry out the following responsibilities: Provides recommendations to business stakeholders to solve complex business issues. Develops business cases for projects with a projected return on investment or cost savings. Translates and aligns business requirements into projects, activities, and tasks. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working.

Data Visualization Possesses knowledge of: Visualization guidelines and best practices for complex data types; Multiple data visualization tools (for example, Python, R libraries, Plot, Matplotlib, Platy, etc.); Advanced visualization techniques; Multiple story plots and structures (OABCDE); Communication & influencing techniques; Emotional intelligence. To be able to carry out the following responsibilities: Generates appropriate graphical representations of data and model outcomes under guidance Supports the understanding of customer requirements and designs data representations for simple data sets Presents to and influences the team using the appropriate frameworks and conveys messages through basic business understanding.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values - Servant Leadership - Is consistently humble, self-aware, honest, and transparent.

Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change - Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. Deliver for the Customer - Customer Focus - Delivers results while putting the customer first and applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer - Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Focus on our Associates - Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.

Focus on our Associates - Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.

Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.

Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 1 year’s experience in eCommerce merchandising, site operations, business management, or related area.
3 years’ experience in eCommerce merchandising, site operations, business management, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.