Field Service Specialist

Waters Corporation

3.7

(6)

Multiple Locations (Remote)

Why you should apply for a job to Waters Corporation:

  • 4.5/5 in supportive management
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #20541

    Position summary

    the Chicago, IL area.

    Responsibilities

    • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

    • Establish and maintain effective relationships with external and internal customers ensuring their success

    • Manage customer expectations, by communicating work performed and providing follow up plan if needed

    • Ensure customer compliance regulations are followed

    • Deliver system level training at customer sites

    • Manage service inventory according to Waters policies

    • Issue field service reports daily to document work performed

    • Maintain sound knowledge regarding the technology and customers' application demands

    • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

    Qualifications

    Education:

    • BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

    Experience:

    • 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

    • Valid Driver's License in good standing is mandatory

    • Ability to perform effective system level troubleshooting

    • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

    • Overnight travel as required including international travel for training

    Skills:

    • Must possess a strong customer focus

    • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

    • Personal sense of integrity

    • Effective time management skills

    • System level approach to problem solving

    • Analytical mindset with a strong drive to resolve open issues

    • Excellent verbal and written communication skills The general base pay for this position ranges from $77,500 to $103,500 per year. Pay is based on several factors including market location, job-related knowledge, skills, and experience. #LI-Remote

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

    Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

    Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

    Key Words

    Field Service #LCMS #HPLC

    Why you should apply for a job to Waters Corporation:

  • 4.5/5 in supportive management
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.