Technical Writer - Digital Learning Products

Ready to thrive in the next step on your career journey?

Think you're up to the challenge?

West Monroe is looking for a Technical Writer to join the Technology Learning & Enablement team within the Information & Collaboration Technology (ICT) department. The goal of our team is to improve employee performance and business results through supporting learning of the software and technology at West Monroe. We are currently building the foundation of our long-term plan by developing how-to articles for the key job tasks users perform in the core software and technology at West Monroe. This position will play a critical role in helping in the development of these articles. As the team reaches a solid foundation of the how-to articles, we look to expand our educational offerings by designing and developing educational videos, instructor-led training courses, e-learning courses, and other learning artifacts.

Responsibilities:

• Conduct content-gathering sessions with business and technical subject matter experts.
• Draft detailed step-by-step instructions on how to perform key job tasks in the software/technology.
• Standardize instructions by using templates and adhering to defined standards and guidelines.
• Confirm and/or update the step-by-step instructions by testing them in the software/technology.
• Coordinate the review of materials by subject matter experts and other key stakeholders.
• Construct the MVP (Minimum Viable Product) of the how-to article using the ScreenSteps authoring tool.
• Construct upgraded how-to articles by capturing screenshots and adding visual elements (captions, highlight boxes, etc.).

Qualifications:

• Bachelor’s degree or equivalent
• 2 years of work experience in writing technical artifacts
• Deep proficiency in Microsoft Office products (Word, Excel, PowerPoint)
• Meticulous attention to detail
• Proficiency in spoken/written English
• Strong interpersonal and communication skills, with the ability to deal with people at all levels
• Comfortable working independently but able to collaborate in a team

Bonus items (nice-to-have):

• Inherent curiosity to figure out how software works and how it can be used more effectively and efficiently
• Instructional design education or experience
• Information design education or experience
• Master’s degree or equivalent
• Experience with SnagIt, Camtasia, or Captivate

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.

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