Senior Manager, Organizational Change Management

Are you ready to make an impact?

West Monroe is seeking a Senior Manager with current business / technology consulting experience to join our Organizational Change Management (OCM) team within our Operations Excellence practice. West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of six focus areas including Financial Management, Organizational Change Management, Portfolio & Program Management, Supply Chain Management, Productivity, and IT Strategy & Business Process Outsourcing.

We are seeking a candidate with 10+ years of project, program and enterprise change management experience. As a Senior Manager on our change management team, you will serve our clients in several roles focusing on change management strategies, leadership engagement, communications, learning solutions, and organization alignment. In addition to client service delivery, you will be an integral part of our team that helps shape our practice culture through strategy, recruiting, team building, practice development, etc.

Think you’re up to the challenge?

Responsibilities

• Work directly with clients to identify and document organizational impacts of change initiatives such as Vision/Value Definition, Communication, Leadership Engagement, Organization Alignment and Sustainability
• Leading stakeholder analysis efforts and change management strategy development
• Developing integrated approaches and plans alongside West Monroe industry and solution line teams
• Managing execution of change initiatives, client relationships and client-delivery teams
• Enable client-specific change management strategies through:
  • Developing comprehensive organizational change management strategies and plans
  • Identifying change risks and developing mitigation strategies
  • Leading the development and execution of communication strategies and plans
  • Analyzing learning needs, developing learning approaches and curricula, and leading the development of in-person, virtual, and on-demand learning programs
  • Conducting train-the-trainer sessions and classroom-based learning sessions
  • Assessing the effectiveness of communication and learning
  • Managing stakeholder expectations and engagement
  • Assessing organization alignment for change and developing interventions to improve alignment
  • Developing effective approaches for sustaining and fully realizing change goals following implementation
• Ensure the readiness of the client organization(s) for a variety of changes including new technology/processes, mergers/acquisitions, new organization strategy or other change efforts
• Participate in and support the national team in development and enhancements to Change Management methodologies, tools, and other collateral
• Collaborate with local office leadership to define how to align practice with office strategy and other practices
• Lead the origination and development of business development proposals (including work plans and pricing estimates) and other sales efforts related to Organizational Change Management
• Coach and manage other consultants and actively participate in the performance expectation/management process
• Actively build a professional network and affiliate network in the local community
• Actively participate in recruiting and retaining top quality consultants

Qualifications:

• Bachelor’s degree in relevant field preferred, or equivalent experience required
• Must have experience working with external clients in a team-based professional consulting capacity
• Minimum of 10 years providing change management solutions in support of large-scale process/technology projects and/or other transformational initiatives
• Experience in change management areas such as communications, learning and enablement, leadership engagement or change network management
• Must have experience in developing work plans, project scopes, pricing estimates, and presentations to lead selling work to clients
• Strong project management methodology background, including schedule, scope, issue, and risk management experience
• Demonstrated success within one or more of West Monroe Partners’ core industries including Consumer & Industrial Products, Energy & Utilities, Financial Services, Healthcare & Life Sciences, and/or High Tech & Software
• Excellent interpersonal, written, oral communications, and client relationship skills
• Ability to travel up to 50%
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

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Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.

Seattle or Washington, D.C.

$200,000—$222,300 USD

Los Angeles

$209,600—$232,900 USD

New York City or San Francisco

$219,100—$243,500 USD

A location not listed above

$190,500—$211,700 USD

West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.

At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.

Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.

West Monroe is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.