Endpoint Engineer

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. 

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages

Position Summary

Part of the Endpoint Engineering team responsible for the administration, design, deployment, maintenance, and lifecycle management of the workstation image and supported desktop applications.

Provide as an escalation point for support services to address production issues.

Assist with ongoing improvements to the desktop and laptop environment using tools and methodologies to identify performance and stability issues.

Our Technology Team 

Technology at White & Case plays a key role in enabling our lawyers in practicing law around the world.

Our team is comprised of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data center operations, and Support Services – who provide training, desktop and meeting support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses business analysts, data architects, application developers and engineering staff covering a range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state-of-the-art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capabilities and mobile devices. Our Shared Services centers deliver Service Desk and Operations functions that support our colleagues and monitor Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm’s Finance, Human Resources, Marketing, and Knowledge Information Technology systems, Technology is at the heart of the Firm’s global operations.

Duties and Accountabilities1

• Report to the Endpoint Engineering team leads and take direction from other assigned management positions
• Ensure all Endpoint Engineering components are appropriately managed and documented
• Participate in Firm projects and initiatives, with a focus on Endpoint technologies
• Actively monitor new and emerging Endpoint-related technologies, trends, issues and solutions
• Major areas of responsibility are:
  • Desktop Operating Systems
  • Patch and update testing
  • Application testing and deployment preparation
  • Providing assessments and recommendations for new and innovative procedures and technologies
  • Support Senior engineers in day to day tasks
  • Provide support to users, Support Services, and Service Desk for escalated issues

Qualifications

• BS in Computer Science, Engineering or relevant work experience
• 2 years’ experience supporting Desktop environments
• Experience in the operation and implementation of technologies in a physical/virtualized Microsoft dominated environment, preferably at a medium to large size organization
• Ability to work in teams of highly skilled technical professionals
• Ability to analyze and resolve complex issues, both logical and interpersonal
• Must be able to multitask and work in a fast-paced environment
• Strong analytical skills
• Capable of grasping new concepts without prior experience
• Self-motivator, independent, cooperative, flexible, and creative
• Ability to travel or work overtime, as needed

Location and Reporting

• This role is based in our Tampa office. 
• This role reports to the Associate Director, End User Computing. 

Equal Opportunities

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. 

1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.