Administrator

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com

Role Purpose:

Field Service Technician (Senior Administrator)

Technical:

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
• Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),
• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work Good to have
• Basic understanding and troubleshooting of Apple devices and app

Benefits @ Wipro (Not applicable for contract hires)
• Flexible/remote working culture – location is not a limitation of success at Wipro.
• Global Travel & Relocation opportunities – COVID permitting.
• Paid Parental Leave
• Excellent Remuneration Package.
• Quarterly bonus/variable pay.
• Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews!
• Corporate Healthcare Benefits
• Fringe, Concession + Membership & Subscription Tax Benefits.
• Financial Advisory & Banking Benefits.
• Free Ongoing training and development to help you reach your full potential.
• Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
• Team building, fun activities, and social events – COVID permitting.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Desktop Support