| | | | --- | --- | | Job Information | | Job Title | Associate | | Org Role | | | Business Unit | India Human Captial Management (HCM) | | Service Delivery Model (SDM) | 9 – Workforce Adminstration (WFA) & talent ; 10 – Payroll | | Org Level | AA ( Entry) | | Scope | | Summary | The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.<br><br>Responsibilities<br><br>· Acquire process knowledge from SME (Internal/Client) & be process certified.<br><br>· Participate and successfully complete role related training programs.<br><br>· Responsible for appropriately managing assigned tasks<br><br>· Responsible for processing transactions of low complexity.<br><br>· Ensure consistent productivity & accuracy as per team requirements.<br><br>· Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments<br><br>· Provide prompt responses to queries from Internal or External stakeholders<br><br>· Follow Data Privacy and Code of Conduct standards<br><br>· Ensure compliance to Time Recording guidelines<br><br>· Adherence to floor policies, team schedule and leave plans. |
| | | | --- | --- | | Requirements | | | Competencies | Passion for results:<br><br>- Be committed to perform the job to the highest possible standard<br><br> Client Centricity:<br><br>· Ask questions and show keenness to understand client perspective<br><br>· Meet timelines with minimal or no escalation<br><br>· Demonstrate responsiveness to client needs and requests<br><br> Effective Communication:<br><br>· Listen intently and ask questions to clarify understanding<br><br>· Understand given data and structure further communication based on the understanding<br><br> Collaborative Working:<br><br>· Work well with colleagues from different parts of the organization.<br><br>· Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.<br><br> Problem Solving & Decision Making:<br><br>· Seek and analyze data and information pertaining to the issue at hand<br><br>· Display a sense of urgency in accomplishing goals and takes actions to ensure results.<br><br> Learning Agility:<br><br>· Demonstrate eagerness to learn on the job<br><br>· Apply learned concepts and skills on the job with guidance<br><br>· Seek necessary help to deliver results in new and ambiguous situations<br><br> Execution Excellence:<br><br>· Clearly understand work expectations & prioritize critical activities | | Education & Skills | · Bachelor’s Degree (preferably Commerce/Accounting)<br><br>· Work experience of 0-24 months<br><br>· Good written & verbal (English) communication skills<br><br>· Working knowledge of computer applications including Excel & Word<br><br>· Typing Speed of minimum 25 WPM & 90% Accuracy | | Work Conditions | · Flexibility to work 24*7 shift timings<br><br>· Occasional extended work hours to meet business needs<br><br>· Mobility across client teams<br><br>· Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training |
WFA - HCM
Unconscious bias training
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