Associate

Associate

| | | | --- | --- | | Job Information | | Job Title | Associate | | Org Role | | | Business Unit | India Human Captial Management (HCM) | | Service Delivery Model (SDM) | 9 – Workforce Adminstration (WFA) & talent  ; 10 – Payroll | | Org Level | AA ( Entry) | | Scope | | Summary | The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.<br><br>Responsibilities<br><br>·         Acquire process knowledge from SME (Internal/Client) & be process certified.<br><br>·         Participate and successfully complete role related training programs.<br><br>·         Responsible for appropriately managing assigned tasks<br><br>·         Responsible for processing transactions of low complexity.<br><br>·         Ensure consistent productivity & accuracy as per team requirements.<br><br>·         Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments<br><br>·         Provide prompt responses to queries from Internal or External stakeholders<br><br>·         Follow Data Privacy and Code of Conduct standards<br><br>·         Ensure compliance to Time Recording guidelines<br><br>·         Adherence to floor policies, team schedule and leave plans. |

| | | | --- | --- | | Requirements | | | Competencies | Passion for results:<br><br>- Be committed to perform the job to the highest possible standard<br><br>      Client Centricity:<br><br>·   Ask questions and show keenness to understand client perspective<br><br>·   Meet timelines with minimal or no escalation<br><br>·   Demonstrate responsiveness to client needs and requests<br><br> Effective Communication:<br><br>·   Listen intently and ask questions to clarify understanding<br><br>·   Understand given data and structure further communication based on the understanding<br><br> Collaborative Working:<br><br>·   Work well with colleagues from different parts of the organization.<br><br>·   Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.<br><br> Problem Solving & Decision Making:<br><br>·   Seek and analyze data and information pertaining to the issue at hand<br><br>·   Display a sense of urgency in accomplishing goals and takes actions to ensure results.<br><br> Learning Agility:<br><br>·   Demonstrate eagerness to learn on the job<br><br>·   Apply learned concepts and skills on the job with guidance<br><br>·   Seek necessary help to deliver results in new and ambiguous situations<br><br> Execution Excellence:<br><br>·   Clearly understand work expectations & prioritize critical activities | | Education & Skills | ·         Bachelor’s Degree (preferably Commerce/Accounting)<br><br>·         Work experience of 0-24 months<br><br>·         Good written & verbal (English) communication skills<br><br>·         Working knowledge of computer applications including Excel & Word<br><br>·         Typing Speed of minimum 25 WPM & 90% Accuracy | | Work Conditions | ·         Flexibility to work 24*7 shift timings<br><br>·         Occasional extended work hours to meet business needs<br><br>·         Mobility across client teams<br><br>·         Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training |

WFA - HCM