Client Partner, Retail in France
The Client Partner is accountable for both farming (up-sell and cross-sell) and delivery in a large Retail/Consumer account/s. You will be responsible for driving profitable growth from the account by:
Your tasks will include:
The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including and outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
He/she optimally utilizes the resources towards effective implementation of development and delivery plans
He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.
Skills and experience:
Unconscious bias training
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.