Client Executive - Consumer

Client Partner, Retail in France

Your mission:

The Client Partner is accountable for both farming (up-sell and cross-sell) and delivery in a large Retail/Consumer  account/s. You will be responsible for driving profitable growth from the account by:

• Developing strategic relationships with decision makers and influencers in the customer’s organization
• Creating and sharing sales success stories
• Ensuring customer satisfaction through world class delivery

Your tasks will include:

• The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including and outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning

• The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

• The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.

• You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.

• The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.

• The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery

• He/she optimally utilizes the resources towards effective implementation of development and delivery plans

• He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.

Skills and experience:

• At least 15 years of experience in managing big accounts in the IT professional services field
• Experience in global service delivery models
• Strong background in Application Services, Engineering services and infrastructure services preferred
• Strong Retail/Consumer domain expertise preferred
• Ability to work with diverse workforce
• Good network (and prior experience of selling) in the specific customer organisation, especially in the CIO organization
• Fluency in English and French languages
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
• Previous experience in managing 20+ million USD accounts