Why you should apply for a job to Wipro:
#2982802
Position summary
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as an Order Management Associate with English will be to ensure operational support for the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures.
MAIN RESPONSIBILITIES:
- Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
- Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct
- Uses Customer’s internal tools
- Meets customer’s expectations/targets/Key performance indicators
- Sometimes needs to take over lead functions for customer projects from an admin point of view
- Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
- Takes over activities assigned by the manager
- Initiates and attends interdisciplinary meetings
- Analyzes processes and business cases in order to provide solutions for improvement
JOB REQUIREMENTS:
- University graduate
- Preferable previous work experience in Order management, Customer Service
- Fluent in English (written and spoken)
- Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
- SAP know-how will be considered a plus
COMPETENCY REQUIREMENTS:
- Understanding of operating in an near/offshore environment
- Strong Policy and Procedure know-how
- Excellent communication skills and customer oriented thinking
- Standing towards business and sales to assure the check and balance function
- Good knowledge in business administration
- Organizational and inter personal skills
- Strong team player
Contract/Setup Management- Level 1
What are Wipro perks and benefits
Lactation facilities
Unconscious bias training
Paid maternity
Paid adoptive
About the company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.