The purpose of the role is to understand the customer needs anddevelop specific products to solve their problems and support deliverymanagers in client servicing
Understand the stated and unstated needs of the customer todevelop the product
Design and Development of the product solution as per thecustomer’s need
| | | | | --- | --- | --- | | Stakeholder Type | Stakeholder Identification | Purpose of Interaction | | Internal | Delivery Manager/ Leadership team | Regular reporting & updates | | Testing Teams | For work coordination and support in testing of product | | Dev Ops | For production and ensure seamless movement of codes from variousservers | | UI/UX Team | For recommendation regarding the look and feel of the prototypeand the product | | Technical Architects | For work coordination and support in development of project | | External | Clients | To understand the need and deliver the product |
Lists the competencies required to perform this role effectively:
| | | | --- | --- | | Competency Levels | | Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. | | Competent | Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. | | Expert | Applies the competency in all situations and is serves as a guideto others as well. | | Master | Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. |
| | | | | --- | --- | --- | | No. | Performance Parameter | Measure | | 1. | Timeliness of delivery | 100% error free on boarding & implementation, throughput %,Adherence to the schedule/ release plan | | 2. | Quality & CSAT | On-Time Delivery, Troubleshoot queries, Customer experience, customerreference, re-usable product | | 3. | IP Creation | Writing whitepapers, knowledge transfer, no. of IP created | | 4. | Team Management | % trained on new age skills, Team attrition %, Employee satisfactionscore (ESAT), # of knowledge management sessions in a quarter, # ofcertifications completed by self & team |
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.