Program Manager

Role Purpose

The role incumbent is responsible for the successful execution ofa low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how itinteracts with other programs. The Program Manager is also responsiblefor customer satisfaction and to some extent to the commercial growthwithin the account. 

Do

Financial:

• Is responsible for Gross margin  achievement for theProgram
• Is responsible for bonus received or penalty paid from/to thecustomers
• Adheres to project cash flow schedule
• Responsible for reducing value at risk (VaR) ($, days)

Offering/competency:

• Is responsible for increasing project effort charged to domainexperts
• Formulates an appropriately structured Governance framework forthe account in which he/she is the sole Program manager. Else works asper the governance framework defined by the Program Director
• Creates a clearly defined and documented escalation mechanism inplace
• Ensures governance ties in with Scope/Change Management

Delivery/Customer satisfaction

• Leads and owns the Program Delivery(schedule/risk/issues/changes/dependencies)
• Helps establish the required execution and project methodologiessynergizing customer and Wipro methodologies
• for meeting Program Quality-Cost-Delivery schedule
• Manages operational parameters of the program as signed off (ppc, offshore- onsite mix, utilization, bulge)
• Handles customer escalations
• Responsible for meeting release compliances"

People

• Leads planning workshops and program steering committee meetings
• Develops and mentors project managers and PMO for exceptionalperformance from team members to improve performance
• Manages & Controls employee attrition rate
• Ensures that eligible employee are released for rotation"
• "Managing Customer Relationship and Scope Management
• Ensures that requirements document is comprehensive with clearlyoutlined scope boundary, non-functional requirements are capturedquantitatively.
• Develops a common understanding and sign-off on requirements bythe business users.
• Uses the right kind of requirement management tools to ensurecorrect understanding and scope idenfications
• Provides wire-frames depicting user interface to give good viewof the navigation"
• "Brand Building Initiatives
• Participates in initiatives which help in building Wipro Brandand developing  progressive delivery.

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