Program Manager

Role Purpose

The role incumbent is responsible for the successful execution ofa low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how itinteracts with other programs. The Program Manager is also responsiblefor customer satisfaction and to some extent to the commercial growthwithin the account. 

Do

Financial:

• Is responsible for Gross margin  achievement for theProgram
• Is responsible for bonus received or penalty paid from/to thecustomers
• Adheres to project cash flow schedule
• Responsible for reducing value at risk (VaR) ($, days)

Offering/competency:

• Is responsible for increasing project effort charged to domainexperts
• Formulates an appropriately structured Governance framework forthe account in which he/she is the sole Program manager. Else works asper the governance framework defined by the Program Director
• Creates a clearly defined and documented escalation mechanism inplace
• Ensures governance ties in with Scope/Change Management

Delivery/Customer satisfaction

• Leads and owns the Program Delivery(schedule/risk/issues/changes/dependencies)
• Helps establish the required execution and project methodologiessynergizing customer and Wipro methodologies
• for meeting Program Quality-Cost-Delivery schedule
• Manages operational parameters of the program as signed off (ppc, offshore- onsite mix, utilization, bulge)
• Handles customer escalations
• Responsible for meeting release compliances"

People

• Leads planning workshops and program steering committee meetings
• Develops and mentors project managers and PMO for exceptionalperformance from team members to improve performance
• Manages & Controls employee attrition rate
• Ensures that eligible employee are released for rotation"
• "Managing Customer Relationship and Scope Management
• Ensures that requirements document is comprehensive with clearlyoutlined scope boundary, non-functional requirements are capturedquantitatively.
• Develops a common understanding and sign-off on requirements bythe business users.
• Uses the right kind of requirement management tools to ensurecorrect understanding and scope idenfications
• Provides wire-frames depicting user interface to give good viewof the navigation"
• "Brand Building Initiatives
• Participates in initiatives which help in building Wipro Brandand developing  progressive delivery.

"

• Responsible to deliver the Fuel Economy Legal Compliance project and services are delivered to schedule and to acceptable quality.
• Providing technical leadership to the application development team and application architects and also contribute to the development of critical screens/modules.
• Accurately represent Business Partners needs to the development teams. Validate the requirements and deliverables.
• Test functions and features delivered for accuracy and usability. Provide feedback to the development teams.
• Resolve issues relevant to deliverables.
• Communicate status on deliverables to business partners and management.
• Guide team members on the project.
• Explore business challenges and how to solve them. Continually look for opportunities to improve the application for optimal performance.
• Define performance objectives and determine acceptable performance levels.
• Adhere to Standards, Guidelines and security policies.
• Observe DevOps software development lifecycle model.
• Manage the execution of the project in Agile – Scrum Framework
• Track the project for timely delivery of the MVPs
• Manage the project and the development team
• Manage the Drive IT agile board and the sprints, handle the agile ceremonies
• Timely reporting of the project status

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