Quality Assurance Analyst with Italian

We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry.This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania.  

Job responsibilities: 

• Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers; 

• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management; 

• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements; 

• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs; 

• Participate in internal quality calibrations led by process owners; 

• Participate in the development of quality inspection standards and continuously optimize the process and system platform. 

Requirements: 

• Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs 

• Proficiency in English and Italian 

• Excellent verbal & written communication & presentation skills 

• Ability to work in fast and evolving workflows with eye for detail 

• Ability to maintain calm while meeting strict deadlines 

• Comfortably in exercising quality standards in ambiguous scenarios 

• Computer fluency and understanding the necessity of a data-driven approach 

What we offer: 

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment 
• Great career prospect with a leading international outsourcing company that cultivates a diverse and inclusive working environment 
• Competitive salary along with access to a wide range of customizable online benefits 
• Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location 
• Personal and professional development through a variety of training programs (hard/soft skills)