Why you should apply for a job to Wipro:
64% say women are treated fairly and equally to men
100% say the CEO supports gender diversity
8 weeks of paid maternity leave for eligible employees. In addition, employees can also take 4 weeks of Primary caregiver leave.
Adoption assistance program will help families adopting a child offset some cost of adoption, with Wipro reimbursing a maximum of $2500.
401k match: Wipro matches 100% of the first 3% of your Compensation, plus 50% of the next 2% of your Compensation.
#2993447
Position summary
Do
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Network Voice Admin
What are Wipro perks and benefits
Lactation facilities
Unconscious bias training
Paid maternity
Paid adoptive
About the company
Industry: Technology: B2B Tech Services
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Why you should apply for a job to Wipro:
64% say women are treated fairly and equally to men
100% say the CEO supports gender diversity
8 weeks of paid maternity leave for eligible employees. In addition, employees can also take 4 weeks of Primary caregiver leave.
Adoption assistance program will help families adopting a child offset some cost of adoption, with Wipro reimbursing a maximum of $2500.
401k match: Wipro matches 100% of the first 3% of your Compensation, plus 50% of the next 2% of your Compensation.