System Engineer

Wipro

3.4

Hyderabad, India

Why you should apply for a job to Wipro:

64% say women are treated fairly and equally to men

100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

8 weeks of paid maternity leave for eligible employees. In addition, employees can also take 4 weeks of Primary caregiver leave.

Adoption assistance program will help families adopting a child offset some cost of adoption, with Wipro reimbursing a maximum of $2500.

401k match: Wipro matches 100% of the first 3% of your Compensation, plus 50% of the next 2% of your Compensation.

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Position summary

• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation/re-installation/configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects.
• Reducing repetitive calls.

Roles & Responsibilities:

Qualifications:

Graduate

Desktop T/S skills

Basic Network T/S Skills

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What are Wipro perks and benefits

Lactation facilities

Unconscious bias training

Paid maternity

Paid adoptive

About the company

Wipro

Industry: Technology: B2B Tech Services

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Why you should apply for a job to Wipro:

64% say women are treated fairly and equally to men

100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

8 weeks of paid maternity leave for eligible employees. In addition, employees can also take 4 weeks of Primary caregiver leave.

Adoption assistance program will help families adopting a child offset some cost of adoption, with Wipro reimbursing a maximum of $2500.

401k match: Wipro matches 100% of the first 3% of your Compensation, plus 50% of the next 2% of your Compensation.