The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution
| | | | | --- | --- | --- | | Stakeholder Type | Stakeholder Identification | Purpose of Interaction | | Internal | Lead Consultant | Reporting & updates | | Onsite Project Manager/ Project Teams | To provide off-site support and inputs as per client requirements | | External | Clients | For solutioning and provide support |
Lists the competencies required to perform this role effectively:
| | | | --- | --- | | Competency Levels | | Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. | | Competent | Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. | | Expert | Applies the competency in all situations and is serves as a guideto others as well. | | Master | Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. |
| | | | | --- | --- | --- | | No. | Performance Parameter | Measure | | 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT | | 2. | Automation | Process optimization, reduction in process/ steps, reduction in no.of tickets raised | | 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articleswritten in a quarter |
SAP Successfactor PMGM
Unconscious bias training
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.