Why you should apply for a job to Wipro:
64% say women are treated fairly and equally to men
100% say the CEO supports gender diversity
8 weeks of paid maternity leave for eligible employees. In addition, employees can also take 4 weeks of Primary caregiver leave.
Adoption assistance program will help families adopting a child offset some cost of adoption, with Wipro reimbursing a maximum of $2500.
401k match: Wipro matches 100% of the first 3% of your Compensation, plus 50% of the next 2% of your Compensation.
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Position summary
Do
RESPONSIBILITIES
- Develop the SLA governance and the related Metrics / KPIs
- Document, agree, monitor, measure, report and review the levelof IT services provided to the customer as per the Governance modelagreed
- Provide and improve relationship and communication with thebusiness and customers
- Ensure that specific and measurable targets are developed forall IT services
- Monitor and improve customer satisfaction with the quality ofservice delivered
- Monitor service performance against SLAs
- Ensure that IT and the customers have a clear and unambiguousexpectation of the level of service to be delivered
- Ensure that proactive measures to improve the levels of servicedelivered are implemented wherever it is cost-justifiable to do so
- Determine, document and agree requirements for new services andproduce SLRs
- Review and revise underpinning agreements and service scope,Produce service reports
- Conduct service reviews and instigate improvements within anoverall SIP
KEY SKILLS AND COMPETENCIES
- 10 -15 years of service delivery experience
- Knowledge of ITIL Processes knowhow
- Should have good communication skills.
- Shows great commitment to the work
- Analytical and problem-solving capabilities
- Strong interpersonal skills, tenacity and flexibility.
- Graduate in any discipline
- PMP / GB / BB certification would be preferred
- Proficient in MS Word, Excel, Access, PowerPoint.
Vulnerability Scanning
What are Wipro perks and benefits
Lactation facilities
Unconscious bias training
Paid maternity
Paid adoptive
About the company
Industry: Technology: B2B Tech Services
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Why you should apply for a job to Wipro:
64% say women are treated fairly and equally to men
100% say the CEO supports gender diversity
8 weeks of paid maternity leave for eligible employees. In addition, employees can also take 4 weeks of Primary caregiver leave.
Adoption assistance program will help families adopting a child offset some cost of adoption, with Wipro reimbursing a maximum of $2500.
401k match: Wipro matches 100% of the first 3% of your Compensation, plus 50% of the next 2% of your Compensation.