Instructional Designer, Agentic AI

ur company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

As an Instructional Designer for Agentic Products, you will design, develop, and deliver engaging learning experiences that enable customers, partners, and internal teams to master Workato's Agentic platform. You will translate complex technical concepts into accessible, actionable content, supporting the adoption and effective use of Agentic solutions.

Key Responsibilities:

• Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Agentic products (e.g., Agent Studio, Genies, AI Hub, Workato GO).
• Content Development: Create instructional materials (videos, e-learning, documentation, job aids) that explain Agentic concepts, product features, and best practices.
• Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with product capabilities and roadmap.
• Scenario-Based Learning: Design hands-on labs and real-world scenarios (e.g., building and managing Genies, configuring skills, leveraging knowledge bases) to drive practical understanding.
• Assessment & Certification: Develop assessments, quizzes, and certification programs to validate learner proficiency.
• Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content.
• Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato's training is innovative and market-leading.Workato Genie - Design time

Requirements

Qualifications / Experience / Technical Skills

• Instructional Design Expertise: Proven experience designing technical training for SaaS, automation, or AI products.
• Technical Acumen: Ability to quickly learn and explain complex concepts (AI agents, workflows, KPIs, skills, knowledge bases).
• Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, etc.) and multimedia production.
• Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
• Analytical Mindset: Use data and feedback to drive continuous improvement.
• Communication: Excellent written and verbal communication skills.

Soft Skills / Personal Characteristics

• At least 3+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
• Experience with low-code/no-code platforms, automation, or AI-driven products.
• Familiarity with Workato or similar integration/automation tools.
• Knowledge of adult learning theory and instructional best practices.
• Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
• Experience using data to inform continuous improvement
• Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences

Job Req ID: 2303