Executive Support Technician - WWE LA Studios

WWE has an exciting opportunity for a full time Support Technician to join the Enterprise Technology team based in Los Angeles, CA!

The primary role of the Support Technician is to provide level-1 and level-2 support for the WWE Technology environment. This includes the administration and support of both hardware and software as it relates to Enterprise Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.

This position primarily works onsite, Monday to Friday, in WWE’s Los Angeles office.

Key Responsibilities:

• Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices in WWE’s Los Angeles office
• Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
• Participate in managing support calls to the Help Desk via phone, e-mail, self-service, and walk-up, ensuring courteous, timely, and effective resolution of end user issues
• Provide hands-on support for the Desktop/LAN environment
• Provide white-glove support to executive leadership
• Participate in monitoring and maintaining system key process improvements
• Manage user account and Active Directory database integrity
• Video conferencing hardware and software support 
• Troubleshoot and resolve system hardware and software incidents
• Participate in moves, adds, and changes as they relate to the WWE technology environment
• Maintain and manage loaner policies for computer, peripherals, and presentation equipment
• Image and deploy standard WWE-managed computers
• Occasional local travel and occasional on-call escalation support

Qualifications:

• College diploma or university degree, preferably in Computer Science and/or 5+ years of equivalent work experience

• A+ and/or Network+ industry certification

• Microsoft Certification - MCP or MCSA a plus

• Apple Certification - ACMT a plus

• Experience with Microsoft Windows and associated hardware

• Experience with macOS and Apple hardware

• Specific knowledge of Microsoft Office Products and client applications

• Experience supporting iPhone/iPad devices with Mobile Device Management (VMWare Workspace One or Microsoft Intune)

• Able to think out of the box, stay calm, and provide immediate solutions in high-pressure environments with executive leadership visibility.

• Hands-on hardware and software troubleshooting experience

• Strong written and verbal communication and interpersonal skills

• Able to present technical ideas in professional and user-friendly language

• Able to effectively prioritize tasks in a high-pressure environment

• Strong customer service orientation

• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals

• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus

• Experience with Single Sign-On platforms and Two-Factor Authentication a plus

• Experience with ServiceNow and/or another ticketing system

• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.

• Experience with Windows Imaging solutions (SCCM or Microsoft Autopilot) a plus

WWE is committed to leveraging the power of its brand and platforms to help address important social issues worldwide including diversity and inclusion, education and military support as well as providing hope to those in need. Through partnerships with Special Olympics, Make-A-Wish, Susan G. Komen, The V Foundation, Ad Council, GLAAD, First Book, Hire Heroes USA and USO Metro, WWE supports programs and initiatives that positively impact children and families around the world.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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