Create/modify technical and procedural documentation for various systems on a regular basis
Help plan and develop automated solutions through the AWX platform
Over time become cross-functional in multiple technologies, these are the current areas we support:
Networking devices & technologies, such as Cisco ISE and DNA
Infrastructure and storage technologies, such as NetApp and VMWare
Enterprise resource planning and database technologies, like Oracle and others
Linux and Windows Servers
Integration technologies, such as Globalscape FTP and Webmethods
Application platforms, like Cloud Foundry and Kubernetes
Automation platforms & technologies, such as AWX, Ansible, Jenkins
Identity & access management
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
Associate degree related to Computer Science/Information Systems and 1-2 years experience OR equivalent technical working experience (minimum 2-3 years of technical experience)
Experience troubleshooting networking devices and connectivity
Experience administering Linux OS, Windows Server or other enterprise applications like Active Directory or Exchange
Experience writing knowledge articles and technical documentation
Customer Service background
Note: Candidates may be given a technical assessment test as well
Candidates with the below skills will be given preferential consideration:
World Wide Technology (WWT) is a global systems integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world evaluate, architect and implement technology.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
We are thinkers and doers. We combine strategy and execution to help organizations accelerate growth and realize a brighter future. We take complex technology solutions and make them practical and actionable. Then we deliver them globally.