Associate Systems Administrator, Support Operations

• Create/modify technical and procedural documentation for various systems on a regular basis 

• Help plan and develop automated solutions through the AWX platform 

• Over time become cross-functional in multiple technologies, these are the current areas we support: 

• Networking devices & technologies, such as Cisco ISE and DNA 

• Infrastructure and storage technologies, such as NetApp and VMWare 

• Enterprise resource planning and database technologies, like Oracle and others 

• Linux and Windows Servers 

• ServiceNow 

• Integration technologies, such as Globalscape FTP and Webmethods 

• Application platforms, like Cloud Foundry and Kubernetes 

• Automation platforms & technologies, such as AWX, Ansible, Jenkins 

• Identity & access management 

Minimum Qualifications: 

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: 

• Associate degree related to Computer Science/Information Systems and 1-2 years experience OR equivalent technical working experience (minimum 2-3 years of technical experience) 

• Experience troubleshooting networking devices and connectivity 

• Experience administering Linux OS, Windows Server or other enterprise applications like Active Directory or Exchange 

• Experience writing knowledge articles and technical documentation 

• Customer Service background 

Note: Candidates may be given a technical assessment test as well 

Preferred Qualifications: 

Candidates with the below skills will be given preferential consideration: 

• Bachelor’s degree in Computer Science, Math, Statistics or Engineering 
• 3+ years of customer facing support work or technical experience 
• Automation and/or development experience 
• Familiarity with the principles, methods, and techniques used in enterprise level development/automation and administrative software – Linux, Active Directory, PowerShell, SQL, Ansible, AWX platform, ServiceNow 
• Experience with Service Now ticketing and reporting 
• Experience with Cisco networking devices and software 
• Experience with an ERP environment 

About us:

World Wide Technology (WWT) is a global systems integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world evaluate, architect and implement technology.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities