HR Shared Services Specialist-REQUIRED PORTUGUESE (712272)

Job Summary

The HR Shared Services Specialist role is a customer-facing position located within the HR shared services center and is responsible for handling employee inquiries and entering transactions into the HRIS system in a timely and accurate manner and acts as a steward of the existing data. This position partners closely with all levels of Zimmer Biomet, processing inbound inquiries and transaction requests in compliance with Zimmer Biomet’s policies, procedures, and applicable local regulations. This role requires understanding, internalizing, and embracing new concepts and change. The incumbent must possess strong customer service skills, a comfort level with technology, basic problem-solving skills, and general business knowledge.

Principal Duties and Responsibilities

•Receive inbound inquiries via multiple channels (phone, chat, email), clarify the need, answer the inquiries, and assist in resolving concerns.
•Escalate complex transactions for resolution or contact third-party vendors as appropriate.
•Review incoming confidential inquiries and requests from internal and external parties, ensuring all required information is accurate and complete to enter into the HRIS system.
•Process HR system low complex transactions i.e, Organizational Management.
•Use multiple systems simultaneously to research and resolve confidential inquiries or transaction requests.
•Empower customers to use self-service options, systems, products, services, etc.
•Maintain employee personnel files (i.e. New Hire I-9s, Non-Compete Agreements) for entire employee life cycle
•Provide documentation to support legal and audit requests, such as employee file records, hiring process information, system data, job or pay history, etc.
•Communicate with requestors on status of requests while following up with parties to complete requests.
•May assist on HR Shared Services projects and perform other related duties as assigned.

Expected Areas of Competence

Problem Solving
•Demonstrated ability to use basic logic to analyze issues, determine appropriate solutions and resolve sensitive problems
•Recognize and suggest operational improvements to enhance quality and efficiency
Customer Focus
•Ability to remain positive and put the customer first
•Excellent communication skills, both oral and written, to communicate issues and resolutions and provide the appropriate level of support with the ability to communicate effectively with different levels of management
•High level of energy, personal accountability and integrity
Execution
•Organized, multi-tasking, meeting strict deadlines, and must be able to work well under pressure using time management and prioritization skills.
•Comfortable with change and ambiguity
•Experience working within a team of geographically dispersed team members utilizing technology to facilitate timely deliverables
•Demonstrated ability to work effectively and professionally with all levels of the organization, in a team-oriented environment.
•High commitment to quality
•Ability to effectively manage multiple conflicting priorities in fast-paced environment
•Highly detail oriented; checks own work, verifies data before processing, keeps accurate records, organizes information effectively while maintaining a quick, efficient workflow
Business Knowledge
•Basic understanding of general business functions and the relationship of inquiries received and the downstream impacts of HR Shared Services to understand and prevent errors/rework

Education/Experience Requirements

•3+ years of customer service experience required, HR-specific experience preferred.
•Associates Degree in Business Administration, Human Resources, or Technology preferred
•System experience with HRIS systems such as Success Factors, SAP, or Workday required, SAP preferred.
•Experience with CRM technology such as Service Now, People Doc or Salesforce.
•Demonstrates customer orientation and excellent customer service skills.
•MS Office Suite knowledge.
• Portugues required.

Travel Requirements

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