VIP Accounts Manager

  • Experience 0-5 Years
  • Category Sales
  • Location Chicago, IL

Job Description

Zynga are looking for a VIP Account Manager – Social gaming to retain and reactivate VIP players. Developing new VIP customers, increasing VIP player life time value and revenue contribution for assigned VIP customers. Key objective is to grow the VIP player base with corresponding revenues as directed by VIP Director.  Proactive outbound communication will be essential in this role to grow players so a background is customer service or VIP Account Manger would suit the role.

The VIP Account Manager will be experienced in dealing with customers preferably VIPs, or have worked in a customer service / sales environment with top end clients.   The role involves revenue generation on own iniative.  Only the most outstanding communicators will be considered for this high level position. 


  • Handle all incoming calls, emails and chats from VIP players
  • Being responisble for Revenue and engagament metrics for VIP players
  • Deal with queries for VIPs daily
  • Evaluate and monitor VIP players to ensure maximum life time value 
  • Being responsible for reactivation campaigns to achieve reactivation goals
  • Reporting on and monitoring revenue value by segment for your VIPs
  • Devise sales to generate revenue and assist in increasing player VIP level through upward migration
  • Vendor management required for sweep stakes / sales campaigns for VIP Team
  • Delivering copy and metrics for proven ROI on VIP specific sales
  • Dealing with external companies to secure venues, events and trips for VIP players
  • Setting up gift vendors with Zynga internal departments
  • Managing gifting budgets for your VIP players dependent on level and spend
  • Resolving system issues for VIP team on request through internal tech teams in Zynga
  • Devising and conducting VIP player surveys as well as delivering insights on results to studio
  • Representing Zynga / game studio with VIPs at face to face events
  • Exceptional interpersonal skills while dealing with our VIPs through an array of different channels such as telephone, email and chat messaging
  • Establishing personal relation with most valuable VIP Customers
  • Achieving a high quality of player satisfaction generated from VIP feedback reports
  • Building relationships with assigned VIPs
  • Willingness to attend VIP events
  • Strong analytical skills to identify patterns in VIP behavior  


  • Impeccable communication skills
  • Customer Service experience
  • Excellent telephone skills
  • Customer Focused
  • Ability to generate revenue on own inaiaitve based on personal account relationships
  • Accuracy and Attention to detail
  • Rapport building skills
  • Target / Sales Driven
  • Team player
  • Positive attitude and are excited to learn more.
  • High level understanding / interest in social gaming

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