client success Job Reviews
Women who work in client success departments have an overall job satisfaction level of 2.5, 25% of them believe there is gender equality in their firms, and make an average salary range of $80k-$100k.
It is a great place to work if you have kids. As a women (with or without kids), there are defintely some improvements that could be made. For example, leadership is mostly (white) males.
Day-to-day life is pretty fun and colleagues are wonderfully supportive, kind, and intelligent. However, success (growth, promotions) largely requires waiting to be "plucked" up by an advocate, and much of the leadership team are males so it is difficult to find a female role model to emulate, get advice from, or be advocated for by.
The company talks about promoting gender equality but women are docked for things like more traditionally "female" communication styles when it comes to review time, while men who are blatantly rude, dominate conversations unnecessarily, and pretty clearly attach less weight to women's perspectives are praised.
It's a really small company. The decision makers are old-school men paired with a few women. As a start-up, the money comes in from predominantly all men. In the role of Client Success Manager, we are asked to essentially smile and charm instead of using our knowledge of best practices and implementation/on-boarding, even though we know the product more than most. When women CSM's need assistance from Tech or Sales, it takes longer to get a response than with our male counterparts. Similarly, the will go to our male CSM counterparts for things related to product knowledge, QA, etc. even though our skill sets are the same. All of the leadership team has children (except one women) - and I do feel they are all fair about taking time off to do family stuff. An example is being on a screen share with a remote project manager and his kid kept popping in and saying hi.