customer service Job Reviews

Women who work in customer service departments have an overall job satisfaction level of 2.7, 49% of them believe there is gender equality in their firms, and make an average salary range of $25k-$50k.

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January 1970

Stay away. Will take at least another decadd to see adequate promotion in pay/title.

Job Satisfaction Level
1.0
$50k-$80k
$0-$10k
None taken
Not for Pay, Promotion, Evaluation and Reviews
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No
Improve my compensation
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anon2996 Paychex Inc
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January 1970

Lots of stressful work at low pay. Great benefits and the potential to learn new skills/acquire more knowledge.

Job Satisfaction Level
4.0
$25k-$50k
$0-$10k
None taken
Yes
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Yes
Improve my compensation
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yesterdaysgirl 211
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January 1970

I've only been at 211 for 4 months but I have very few complaints. There is a strong dialogue between upper and lower management. They are open to suggestions on how to improve things. The compensation is fair, the work in interesting and challenging, and everyone is very supportive. You feel like you can go up to anyone and ask them a question. I just wish my contract was longer :(

Job Satisfaction Level
4.0
$50k-$80k
Not eligible for bonus
None taken
Yes
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Yes
Not much; it's a great place to work
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anon2910 Colonial Life
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January 1970

They have a great work at home option in certain departments

Job Satisfaction Level
4.0
$50k-$80k
$0-$10k
6 paid / unpaid
Not for Pay, Evaluation and Reviews
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Yes
Improve work-life balance and policies (e.g. flex-time, limit face time)
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January 1970

The salary not competitive, but the other benefits were incredible.

Job Satisfaction Level
4.0
$25k-$50k
Not eligible for bonus
None taken
Yes
Yes
Improve my compensation
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January 1970

I would say it's an okay place to work if you can't find better at the time.

Job Satisfaction Level
3.0
$0-$25k
Not eligible for bonus
None taken
I am going to in the next few months.
Yes
No
Improve my benefits (e.g. medical, maternity)
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January 1970

Work hard to get to management. Provide great customer service

Job Satisfaction Level
5.0
$0-$25k
Not eligible for bonus
None taken
No
Yes
Yes
Improve my compensation
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Catlady Ibm Brasil
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January 1970

In my field you'd have a problem with kids and family if you don't have a support from someone else, even though company has 6 months of parental leave for women. In the beginning and in the end of months we work overtime, after 10 PM because we provide coverage for Mexico country (difference of 4 hours). We can work from home sometimes but flexible time is something we almost don't have (mainly because of our workload). However, if you're single and don't have kids, you have a great company to work at in matters of professional development (but maybe will also have issues with work-lige balance).

Job Satisfaction Level
2.0
$0-$25k
$0-$10k
None taken
Yes
Yes
Improve work-life balance and policies (e.g. flex-time, limit face time)
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anon2754 BB&T Corporation
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January 1970

This company varies a lot based on the region and branch you are in. Market Leaders are like CEOs of their branch or branch clusters so policies can vary greatly depending on what Market Leader you are under.

Job Satisfaction Level
4.0
$25k-$50k
Not eligible for bonus
None taken
Yes
Yes
Promote more women into leadership positions
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anon2712 24-7 Intouch
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January 1970

There are no annual reviews. You don't get a raise unless you get a promotion. Maternity leave is unpaid- and I believe it's only six weeks.

Job Satisfaction Level
2.0
$25k-$50k
Not eligible for bonus
None taken
Yes
Yes
Improve my compensation

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