customer service representative Job Reviews

Women who are customer service representatives have an overall job satisfaction level of 2.7, 53.8% of them believe there is gender equality in their firms, and make an average salary range of $0-$25k.

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Stibbar

Intuit Inc

Customer Service Representative, Customer Service

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January 1970

Lots of women leadership, truly 50/50 ratio in leadership roles.

Job Satisfaction Level

4.0
  • Recent Salary (USD)

    $50k-$80k

  • Recent Bonus (USD)

    $0-$10k

  • Took Maternity Leave Here? (Weeks)

    10 paid / unpaid

    8 weeks disability, 2 weeks full pay (you could up to a year, benefit also for adoptive parents and not just mothers). Now the benefit has increased a lot.
  • Are Women and Men Treated Equally?

    Yes

  • Family Friendly Aspects

    Culture, Policies

  • Flexibility of the employer

    1 2 3 4 5
    Some departments have work from home. We used to have 4 10s and more flexible hours. They are good for time off policies.
  • Recommend to Women?

    Yes

  • One Thing Employer Could Improve

    Improve work-life balance and policies (e.g. flex-time, limit face time)

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RavenCleopatra

Circle K

Customer Service Representative, Customer Service

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January 1970

They do not have paid maternity leave and the pay rates are awful. They want a lot of work from you for a very little amount of money.

Job Satisfaction Level

2.0
  • Recent Salary (USD)

    $0-$25k

  • Recent Bonus (USD)

    Not eligible for bonus

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    Yes

  • Family Friendly Aspects

    Hours

  • Flexibility of the employer

    1 2 3 4 5
  • Recommend to Women?

    No

  • One Thing Employer Could Improve

    Improve my compensation

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anon2712

24-7 Intouch

Customer Service Representative, Customer Service

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January 1970

There are no annual reviews. You don't get a raise unless you get a promotion. Maternity leave is unpaid- and I believe it's only six weeks.

Job Satisfaction Level

2.0
  • Recent Salary (USD)

    $25k-$50k

  • Recent Bonus (USD)

    Not eligible for bonus

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    Yes

  • Recommend to Women?

    Yes

  • One Thing Employer Could Improve

    Improve my compensation

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Smalltwngrl

Cummins Inc.

Customer Service Representative, Customer Service

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January 1970

Expect to see many men hired off the street for positions women have applied for. Worked at my location for 2 and a half years with excellent reviews and customer compliments but have been passed up for 4 promotions. Every time a man was given the position over a woman.

Job Satisfaction Level

2.0
  • Recent Salary (USD)

    $25k-$50k

  • Recent Bonus (USD)

    $0-$10k

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    Not for Promotion, Hiring, Evaluation and Reviews

  • Family Friendly Aspects

    Hours, Culture

  • Recommend to Women?

    No

  • One Thing Employer Could Improve

    Promote more women into leadership positions

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anon1794

General Dynamics

Customer Service Representative

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January 1970

Be prepared to put on your armor each day. If you have a disability they will accommodate you, but you have to fight for it. Be prepared to be told they lost your documents verifying you need for the accommodation each time your team changes.

Job Satisfaction Level

3.0
  • Recent Salary (USD)

    $0-$25k

  • Recent Bonus (USD)

    $0-$10k

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    Not for Promotion, Hiring

  • Recommend to Women?

    Maybe. Only if someone was desperate for a job. If you are not in the right cliques you will not have much chance to advance with the company regardless of education and experience.

  • One Thing Employer Could Improve

    They could improve hiring and get rid of the cliquish mentality. It feels like middle school some days. They could also be better at not discriminating against those with disabilities. In one of my last interviews for a promotion my accommodations came up in the discussion even though they can't ask about that. I'm fairly certain that my disability kept me from getting the job, but I can't prove it.

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iamwoman

Dow Jones

Customer Service Representative, Customer Service

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January 1970

Customer Service is one of the most stagnant positions. Hardly any room for growth.

Job Satisfaction Level

3.0
  • Recent Salary (USD)

    $25k-$50k

  • Recent Bonus (USD)

    Not eligible for bonus

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    Yes

  • Family Friendly Aspects

    Hours, Culture, Policies

  • Recommend to Women?

    Maybe. Maybe not ym current role but it's a really good company to work for.

  • One Thing Employer Could Improve

    Improve my compensation

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Lady Psyduck11

GBS Corp

Customer Service Representative, Call Center

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January 1970

I worked here for about a year and women would land supervisor roles but rarely management.

Job Satisfaction Level

3.0
  • Recent Salary (USD)

    $0-$25k

  • Recent Bonus (USD)

    $0-$10k

  • Typical Hours (per day)

    8 hours

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    No

  • Recommend to Women?

    No

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Lady LadyJustice88

Regus

Customer Service Representative

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January 1970

Women are pushed into these positions strictly because the company wants "friendly" aka pretty faces to sit at the desk. There were often male clients who took advantage of the women at the front by lingering and pushing the bounds of professional conversation (with winks and compliments) and management did not pursue any action to change this dynamic.

Job Satisfaction Level

2.0
  • Recent Salary (USD)

    $25k-$50k

  • Recent Bonus (USD)

    $0-$10k

  • Typical Hours (per day)

    8 hours

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    No

  • Recommend to Women?

    No

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Lady RPCV27

Blade-Tech Industries

Customer Service Representative, Customer Service

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January 1970

The company lacks clear communication with employees regarding expectations and daily work tasks. Training is minimal before being put on the phones, and the product line is constantly being changed without informing customer service. It makes it very difficult to know exactly what is and isn't available to recommend to the customer. The website is constantly having errors, and you will likely have to deal with a significant number of IT issues that remain unresolved. You won't get to take your breaks with other employees, and your lunch break is staggered, so you will eat alone every day. No sick leave for hourly employees, and no vacation time at all for your first year. No medical, dental or 401K matching. Don't count on any benefits while you work for Blade-Tech Industries.

Job Satisfaction Level

3.0
  • Recent Salary (USD)

    $0-$25k

  • Recent Bonus (USD)

    $0-$10k

  • Typical Hours (per day)

    8 hours

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    No

  • Recommend to Women?

    No

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Lady BeautyBrains

Toyota Financial Services

Customer Service Representative

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January 1970

There is room for flexibility for 1 off situation were the kid may get sick or school closing for inclement weather. However your work schedule is subject to change every 6 months.

Job Satisfaction Level

4.0
  • Recent Salary (USD)

    $25k-$50k

  • Recent Bonus (USD)

    $0-$10k

  • Typical Hours (per day)

    8 hours

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Are Women and Men Treated Equally?

    Yes

  • Recommend to Women?

    Maybe. If you have a good support system for child-care

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