Advanced Technical Support Job Reviews

Women who are Advanced Technical Supports have an overall job satisfaction level of 3, 40% of them believe there is gender equality in their firms, and make an average salary range of $25k-$50k.

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Hera

Oracle Corporation

Advanced Technical Support, Customer Service

January 1970

Take or keep a job here if the opportunity is something that will assist your future career plans or direction. It can be a difficult place to have a long career.

Job Satisfaction Level

3.0
  • Recent Salary

    $50k-$80k

  • Recent Bonus

    Not eligible for bonus

  • CEO supports Gender Diversity?

    I'm not sure

  • Are Women and Men Treated Equally?

    Not for Pay

  • Level of Flexibility

    1 2 3 4 5
    Depends on your workgroup and your manager
  • Work-Life Friendly Attributes:

    Hours

  • One Thing Employer Could Improve

    Promote more women into leadership positions

  • Recommend to Women?

    Maybe. Oracle is a great employer to have on your resume. The business is changing and the direction is unclear. Oracle is trying to leverage their flagship database products into a position in the Cloud industry that will effectively challenge Cloud industry leaders like AWS. It seems a long shot given their current position however they have been the underdog in the past.

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anon4473

SurveyGizmo

Advanced Technical Support, Customer Service

January 1970

Company cohesion is somewhat fractured, but the upper-level leadership is mainly female. Culture will vary greatly depending on department. If you find a leader you respect and work well with, it can be a great place. Overall, I don't have any concerns about sexual harassment or other gender-based intimidation or discrimination on ANY team.

Job Satisfaction Level

4.0
  • Recent Salary

    $50k-$80k

  • Recent Bonus

    Not eligible for bonus

  • CEO supports Gender Diversity?

    Yes

  • Are Women and Men Treated Equally?

    Yes

  • Level of Flexibility

    1 2 3 4 5
    This varies based on your team and leaders.
  • Took Maternity Leave Here? (Weeks)

    4 paid / 16 unpaid

    in addition to the 2 weeks parental leave, there is short-term disability which pays out at 3/4ths for 4-6 weeks depending on your birth.
  • Work-Life Friendly Attributes:

    Hours, Culture

  • One Thing Employer Could Improve

    Improve my benefits (e.g. medical, maternity)

  • Recommend to Women?

    Maybe. The percentage of women in leadership positions is exceptionally high, but depending on the department leadership varies from actively nurturing of women and equity to more of a "lean in" type liberal feminism. Health Insurance is great, but not entirely covered and a low % covered for the family. Maternity leave is low (2 weeks paid + short-term disability), but the flexibility afforded returning parents is high. Company policies are adequate but don't actively encourage equity for women or family-minded individuals. However, the Service team, in particular, has leaders who actively promote and nurture both professional growth and work-life balance. However, ultimate growth opportunities may be limited based not on gender but simply the setup of the company. If there's a job on the service department available which pays what you need and you will enjoy, I recommend 100%. Those leaders are incredible, and I know them to concern themselves with matters of equity actively. They go out of their way to foster a culture of support and inclusion regardless of your reproductive choices or background. Their efforts to bring together competent, unique, and diverse individuals and treat them all with respect, as well as to remove obstacles to women/poc/families/otherwise marginalized folk, is deeply appreciated.

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anon4143

BCN

Advanced Technical Support

January 1970

Job work to do your best and believe in yourself

Job Satisfaction Level

4.0
  • Recent Salary

    $25k-$50k

  • Recent Bonus

    $0-$10k

  • CEO supports Gender Diversity?

    I'm not sure

  • Are Women and Men Treated Equally?

    Yes

  • Level of Flexibility

    1 2 3 4 5
  • Work-Life Friendly Attributes:

    Hours, Culture

  • One Thing Employer Could Improve

    Improve work-life balance and policies (e.g. flex-time, limit face time)

  • Recommend to Women?

    Yes

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Medusa

The Endurance International Group

Advanced Technical Support, IT

January 1970

Fight for your place at the table. Especially if you're over 40.

Job Satisfaction Level

2.0
  • Recent Salary

    $25k-$50k

  • Recent Bonus

    Not eligible for bonus

  • CEO supports Gender Diversity?

    I'm not sure

  • Are Women and Men Treated Equally?

    Not for Promotion

  • Level of Flexibility

    1 2 3 4 5
  • Took Maternity Leave Here? (Weeks)

    None taken

  • Work-Life Friendly Attributes:

    Culture

  • One Thing Employer Could Improve

    Improve my compensation

  • Recommend to Women?

    No

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Lady Twanda2015

Spectrum

Advanced Technical Support, Tier III

January 1970

I have been with the company for two years. In general the company does a lot for the employees in the form of incentives, gifts, food and small things to encourage company moral. Vacation, sick time, bonus structure, maternity leave, EAP and health insurance are on par with other companies. They offer a 401K plan and pension plan as well. The areas my particular department fall short in is the treatment of females employees. In all fairness I am not sure how other branches treat female employees I know that in my branch it is a good old boys club atmosphere where inappropriate comments are made of a sexual nature, inappropriate viewing of movies with full frontal nudity that is supposed to be against company policy but nothing is ever said. Comments are made by male employees that they are glad they are free to make these comments and no female will be offended. There are several woman in my department who have excellent degrees and incredible minds but are treated as secretaries who can run and get meals and coffee. There have been instances where other women have approached me to complain about certain things, such as working twice as hard to get promoted, discrimination against skin color, being afraid to bring issues forward for fear of retaliation.

Job Satisfaction Level

2.0
  • Recent Salary

    $25k-$50k

  • Recent Bonus

    >$100k

  • Typical Hours (per day)

    11 hours

  • Are Women and Men Treated Equally?

    No

  • Took Maternity Leave Here? (Weeks)

    None taken

  • Recommend to Women?

    No

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