Customer Support Representative Job Reviews

Women who are Customer Support Representatives have an overall job satisfaction level of 4, 100% of them believe there is gender equality in their firms, and make an average salary range of $25k-$50k.

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randomdent

Square

Customer Support Representative, Customer Service

January 1970

Recently attended a "women in sales" workshop that discussed selling yourself as a woman for advancement in the workplace that was helpful & informative. However, generally found myself pigeonholed into a lack of advancement due to my personal medical struggles.

Job Satisfaction Level

4.0
  • Recent Salary

    $25k-$50k

  • Recent Bonus

    Not eligible for bonus

  • CEO supports Gender Diversity?

    Yes

  • Are Women and Men Treated Equally?

    Yes

  • Level of Flexibility

    1 2 3 4 5
    Customer support has recently grown more inflexible, which has definitely affected their time off/sick-leave policies, and likely as it comes to caregiver policies as well.
  • Took Maternity Leave Here? (Weeks)

    None taken

  • Work-Life Friendly Attributes:

    Policies

  • One Thing Employer Could Improve

    Improve work-life balance and policies (e.g. flex-time, limit face time)

  • Recommend to Women?

    Yes

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ShePersisted16

HubSpot, Inc.

Customer Support Representative, Customer Service

January 1970

You will be surrounded by men and women and seem to genuinely care about you. I've never felt uncomfortable about my gender in any of the offices, and the company is aware that they need to do more to promote women to leadership roles. The culture surrounding gender diversity is pretty good, but other forms of diversity leave a little be desired (i.e. race, ethnicity, age).

Job Satisfaction Level

4.0
  • Recent Salary

    $25k-$50k

  • Recent Bonus

    $0-$10k

  • Are Women and Men Treated Equally?

    Yes

  • Level of Flexibility

    1 2 3 4 5
    I can only speak toward the flexibility within the Support department, which is pretty good with notice. We are given unlimited days off and sometimes you're able to take days on short notice, but other times you need to know weeks in advance. Since support works based on the expected call/web volume from customers, it's difficult to be flexible on short notice.
  • Took Maternity Leave Here? (Weeks)

    None taken

  • Work-Life Friendly Attributes:

    Hours, Culture

  • One Thing Employer Could Improve

    Promote more women into leadership positions

  • Recommend to Women?

    Yes

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