o Client Care Platforms Team
o Built a full-stack application for Salesforce Team that leverages a faster and more accurate communication with customers by implementing CRUD features to view all data about specific customers and services from Genesys databases, saved an average of 23 minutes per week and increased revenue by 22% for the company.
Consolidated Edison Inc. | New York, NY, USA
July 2017 - June 2018
o Monitored mandatory facility inspections in advancing safety measures of electrical structures in NYC.
o Optimized system processes and information accuracy by running software tests for company’s asset data, boosted 14% in data retrieval speed.
o Saved the company $6 million by enhancing software’s ability to eliminate parking schedule conflicts and unnecessary field crew runs.
IT Support Engineer
Columbia Technology Venture | New York, NY, USA
June 2019 - June 2020
Maintain and administer campus-wide operating systems, computer networks, and system software and hardware.
Bachelors, Computer Science | New York, NY, USA
2018 - Present
Columbia Social Entrepreneurship Group - Project Manager
Application Development Initiatives - Committee Lead
Women in Computer Science - Event Coordinator
Society of Women Engineers - Member