Dxc Technology Co, Remote, TN
Read over insurance policies to ascertain levels of
linkedin.com/in coverage and determine whether claims would
receive approvals or denials.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts Skills
Coordinated efforts of team members engaged in More ...
Horace Mann | Springfield, IL, USA
November 2012 - February 2015
Online training experience
Delivered excellent customer service, resulting in Training program
consistent 97% customer satisfaction rating. development
Reached out to customers after completed sales to
suggest additional service or product purchases and inquire about needs or concerns.
Provided ongoing service, including investment and fund change advice.
Improved sales abilities and More ...
Customer Service Representative
American General | Leland Grove, IL, USA
September 2011 - November 2012
Provided primary customer support to internal and external customers in fast-paced environment.
Collected customer feedback and made process
changes to exceed customer satisfaction goals
Evaluated account and service histories to identify
trends, using data to mitigate future issues.
Liaised with customers, management and sales
team to better understand customer needs and recommend More ...
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Minneapolis Community and Technical College
Associate, Biology | Minneapolis, MN, USA
2009 - 2009
Minneapolis Community and Technical College -
Bachelors, Communications | Jacksonville, IL, USA
1992 - 1996
1992- 2010-01 08 - Bachelor of Arts: Communications Illinois College - Jacksonville, IL
healthSalespayrollCustomer serviceCompliancehuman resourcesBookkeepingmanagementRetailInsuranceLearning & DevelopmentClinicalHelp DeskCustomer SupportOnline learningAccounts Payabletime managementCorrespondence filingTechnical SupportCustomer Service RepresentativeAdministrative or ClericalEntry LevelASSOCIATEGeneralSortingMessages and ContactAdminDegreed AccountingClaims and BillingCall Center or Help Desk or Customer ServiceCustomer FacingCUSTOMER SERVICE ORIENTEDDocument-centricPositionsCLAIMSSATISFACTIONRETAIL SALESTechniquesClaims and AdjustingBLUE CROSS