Roguish Charm/Shayla's Stitchery is a project dealing in hand-dyed yarn, which is a popular product amongst the new wave of knitters and crocheters.
As the business expands with my move to Windsor Mill, MD, I hope to incorporate products relevant to my involvement in the Darkon gaming
organization. Women in the hobby are a largely underserved market and I'd
love to encourage that More ...
Whole Foods | Columbia, MD, USA
September 2019 - June 2020
Use proprietary apps on company iPhones to receive assigned customer
orders, pick the orders accurately, suggest relevant replacements as-needed,
and pack and stage the orders for driver pickup
- Coordinate with WholeFoods team members to confirm stock levels and locate products as-needed
- Communicate issues with customer quickly to find solutions that will meet
AppleCare Chat Advisor
Apple | Remote
June 2015 - December 2015
Handled technical support troubleshooting for up to two customers
simultaneously for any device running iOS
- Participated in self-guided training modules to enhance knowledge of current
role and explore possible role expansion opportunities, which included OS X
and Beats product support
- Supported other advisors in their chats by providing solutions for other
advisors encountering More ...
Show 5 more
St. Bonaventure University
Masters, Business Analysis | Remote
2020 - Present
West Virginia University
Bachelors, Management Information Systems | Morgantown, WV, USA
2007 - 2020
Final class will be completed as of Aug 2020. Degree program covers such skills as database design, SQL, C#, requirements gathering, and business analysis. Additional coursework in computer science has also been taken on Java as well as further focus on requirements gathering.