Ensured internal contract and campaign setup accuracy; cross-functional collaboration to troubleshoot incorrect setup and ensured financial and functional success of programs before
launching campaigns to 17m+ users. Used data analytics to identify error trends and provided
analysis to Finance, Technology and Client Success departments to improve processes and reduce operational expenses More ...
Receptionist and Office Coordinator
Snell & Wilmer, L.L.P | Denver, CO, USA
July 2017 - January 2019
First point of contact for a large corporate law office. Reported directly to the Director of
Administration and functioned as a member of the Human Resources team. Scheduled and organized meetings and conference rooms. Planned and organized spaces and catering for
office lunches, meetings and events. Processed firm purchases, expense reporting, and payments to client accounts as needed More ...
Freelance Web and Graphic Designer
ErikaGill.com | Denver, CO, USA
August 2013 - January 2018
Design, social media management and website design for multiple professionals and small
businesses on multiple hosting platforms. WordPress specialist. Created engaging, storytelling
web content and communications, increasing both sales and traffic, as well as running social
media campaigns and providing technical and customer support.
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Victor Valley College
Associate, General Studies | Victorville, CA, USA
Victor Valley College, General Studies February 2009 -- August 2010
Loyola Marymount University
Bachelors, English Literature | Los Angeles, CA, USA
Loyola Marymount University, English Literature January 2011--July 2014
Graphic DesigncoachingWeb designCopy EditingCustomer serviceReportinghuman resourcesInformation TechnologyWordpressoperationsmanagementbusiness operationsMotion DesignUser ExperiencePerformance ManagementCustomer SupportTalent Management Accounts Payableindustrial designBest PracticesCorrespondence Receptionist PaymentsHR ManagementOtherAdministrative or ClericalBookkeeping, Office ManagementBookeeping TasksBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsMessages and ContactAdminDegreed AccountingBUDGETCall Center or Help Desk or Customer ServiceCustomer FacingCUSTOMER SERVICE ORIENTEDDocument-centricPayroll TasksCUSTOMER SERVICE MANAGER