I have always been passionate about teaming, problem solving, and challenging myself. My goal is to work in a position that allows me to highlight my current skills and knowledge.
Technical Support Consultant
William Paterson University | Wayne, NJ, USA
September 2014 - December 2017
•Earned a reputation for genuine desire to provide outstanding assistance to callers and staff with patience. Always demonstrating empathy issues callers were facing, and the ability to effectively diffuse situations involving callers under
• Provided hardware and software support utilizing both wired and wireless networks so that each device is fully functional to include all the More ...
User Experience Specialist
Episcopal Community Services | Philadelphia, PA, USA
January 2019 - Present
• Establish stakeholder engagement plans with senior leadership to improve intranet services. Presenting supporting data analytics on system recovery time, error reports, website functionality and providing solutions to improve business processes and user experiences
• Lead project initiatives focusing on back end support to improve user experience. Conducting qualitative and quantitative More ...
Saint Joseph's University
Masters, Health Administration, Informatics | Remote