Offer broad-based background in project management, business analysis, and process re-engineering as highly motivated, results-oriented leader.
Program Manager / Business Analyst
IBM | Chicago, IL, USA
August 2014 - June 2020
Define and deploy Smarter Ordering, User Request Capture and Execution (SOURCE) global workflow management solution supporting IBM GTS IT Asset Acquisitions built on IBM BAW platform. Use Agile Methodologies & practices to facilitate end-to-end acquisition of IT hardware, software, &services.
• Collaborated with stake holders and project team to discover, document, and analyze business More ...
Global Service Line Owner
IBM | Remote
June 2011 - August 2014
Provided cross-competency, global subject matter expertise with current knowledge of Global Ordering Services (GOS) processes / tools and submission requirements for evolution of these processes into Blue Harmony SAP tool set.
• Tracked and resolved critical global compliance issues across 5 geographies and 300+ Global Technology Services Customers to closure related to process deficiencies More ...
Advisory Project Manager
IBM | Remote
February 2009 - June 2011
Acted as GOS business process lead, primary interface, and subject matter expert of Global Ordering Services' (GOS) systems and processes for Lease to Loan project. Held responsibility for transition of GTS Strategic Outsourcing, Business Continuity Services and additional internal customers from internal lease business model to Loan business model.
• Eliminated multimillion-dollar write offs More ...
Northern Illinois University
Associate, Journalism/Public Relations/Political Science | DeKalb, IL, USA
1985 - 1989
Finished 4 years of study just shy of my Bachelor of Arts