Managed a learning management system along with a complex rules engine for tracking continuing education for lawyers and accountants. Responsible for account management, software maintenance, custom development, customer support, client integrations and conversions.
• Improved productivity 30% by introducing a system to monitor, track and complete SSO integrations, Webservices and conversions More ...
Director, Client Services
Hinda Inc | White Plains, NY, USA
March 2015 - July 2019
Managed an on-line portal offering an agile, quick to market solution. Responsible for client life cycle including sales support, custom requirements, onboarding, operational support and renewals. Reported directly to the President, managed team of 7 with 30% annual growth.
• Led a cross-functional team from sales, technology, product development and finance to create and implement a new More ...
Vice President, Customer Operations
Engagement Technology Llc | Elmsford, NY, USA
March 2008 - March 2015
Managed marketplace serving 70 vendors and $8 million in transactions
• Collaborated with sales to create a marketplace portal that allowed corporate clients to connect to an ‘amazon-like’ merchandise opportunity for rewarding employees. 30% annual growth.
• Designed, developed and implemented a multi-language, employee engagement system utilized by 20,000 employees of a Fortune 500 company More ...
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COLUMBIA UNIVERSITY, Columbia College
Masters, Finance & Marketing | New York, NY, USA
Bachelors, Economics-Systems Science | Los Angeles, CA, USA