I help build strong cohesive teams to provide excellent customer service through open communication and compassion
Canon Business Services | Lewiston, ME, USA
June 2019 - December 2020
Used the knowledge gained from working for Liberty to provide insights for the Canon team to complete and distribute error free policies to the client.
Provided more effective communication between Liberty Raters and Canon team members to minimize the adversarial atmosphere.
Controls CoE - Liberty Mutual
Rose International | Lewiston, ME, USA
March 2018 - May 2019
Created a proofing system flow chart to ensure insurance policy was complete and accurate before publishing and sending to client, limiting the need for endorsements to correct underwriting errors.
Designed a Work Flow daily report production spread sheet that was easier to understand by the Rating team supervisors and company Operation Directors.
Redesigned many worksheet templates so that More ...
Colorado Technical University-Colorado Springs
Bachelors, Business/Human Resources | Remote
Summa cum laude
Strong communication skills oral and writtenTeam building & Supervision5 Star Customer Service Organizing to work smarter