Worked with support systems ( Zendesk and Lyft’s tools)
Responsible for working all Portuguese language tickets.
Participated in cost reduction and projects, and helped the department grow.
Outreach Innovation - Bilingual Associate
Lyft | Nashville, TN, USA
November 2018 - May 2020
Worked with support systems like Zendesk and Lyft’s proprietary engagement hub and ticketing. Leveraged these tools to guide prospective drivers through the application process to their first passengers.
Responsible for working all Portuguese language tickets. Helped to identify and solve problems as they occurred. Escalated to the Driver Growth Team as required.
Participated in cost reduction More ...
ZendeskFluent in Portuguesebrazilian portugueseEntry LevelASSOCIATEPersonal AttributesBI-LINGUALInnovation AssociateOperations AssociateUse of proprietary tools