Remote professional with call center, sales, HR, retail and technical experience. Excel nerd that loves creating insightful KPI dashboards.
Call Center Operations Manager
Purple Heart Service Foundation | Remote
February 2014 - February 2020
Management and supervision of virtual and in-house call center staff. Quality assurance and oversight of virtual call center agents, in-house call center and 3rd party vendor call center. Created quality
assurance grading forms. Creation of excel dashboards, track and report KPI's for multiple call center
fundraising programs. Created training materials for virtual inbound More ...
Business Development Coordinator
Doodlebuggers Service Network | Pensacola, FL, USA
October 2013 - February 2014
Inbound and outbound customer service and sales in a high call volume office setting, utilizing detailed
scripts and a multi-line phone system. Managed and maintained cleaning and repair team paperwork,
appointments and route mapping. Reviewed, created and presented formal residential and commercial
chimney and air duct repair estimates. Responsible for sales and follow up from cradle to More ...
Design Consultant/Sales/Key Holder
LA Place USA Interiors | Pensacola, FL, USA
April 2012 - October 2013
Salary plus commission-based sales position with an established high-end specialty furniture store.
Interior design consulting services provided to residential and commercial customers with a focus on
complete condo and home packages. Promoted store products at local events. Organized sales floor and maintained a clean stockroom. Developed and maintained ongoing customer relationships. In 2013 More ...
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