• Researched and investigated issues to resolve customer concerns, procuring customer satisfaction.
• Analyzed log files and expedited remote troubleshooting support to enterprise end-users requiring assistance with NAS, SAN, Tape library and data retention issues, workflows, API’s, PowerShell scripts, SQL scripts, metrics reporting, Active Directory group policy, network, throughput More ...
Associate, Computer Science | Brick Township, NJ, USA
1995 - 1997
SQLTCP|IPAWSWindows OSanalysisActive DirectoryData analysysMicrosoft Power PointSoftware installationTroubleshooting and repair