Consult on operations management, marketing, website design, and business development.
NYU Winthrop Hospital | Mineola, NY, USA
March 1997 - May 2019
Inherited a non-compliant "plain vanilla" credit union and transformed it into a profitable full-service operation.
Business Strategy/Project Management
? Delivered 300% asset growth and 99% customer satisfaction by strategically analyzing customer needs.
? Structured and drove business priorities from start to finish by successfully adding 5 to 6 new products annually and streamlining the More ...
Strategic Management Consultant (Remote)
New York Credit Union Association | Remote
September 1992 - March 1997
Trouble-shooter for member organizations. Mentored, motivated and provided feedback to Boards of Directors and senior managers in Long Island, NYC and Westchester accomplishing short, medium and long-term goals. Drove improvements in financial health, risk management, operational efficiencies, customer service and regulatory compliance of the member credit unions.
? Awarded Certificate of More ...
Bachelors, Management & Communications | Garden City, NY, USA
1990 - 1993
Bachelor of Science (B.S.) in Management & Communications
Adelphi University Garden City, NY
coachingTrainingPowerpointoperationsmanagementProcess Improvementlending ExcelMS Office SuiteAdept problem-solverBoard DevelopmentExecutive Operations ManagementExecutive Presentation DevelopmentGrowth ManagementKPI ImplementationStrategic BusinessResults-Oriented CUSTOMER SERVICE ORIENTEDStrategy and PlanningWorkflow and ProcessesSATISFACTIONFinancial Planning & Analysis